Partner Learning & Development Manager

Utility Warehouse; London; Hybrid; GBP 40,000 - 80,000

Job description

Company Description

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you.

As the Partner Learning & Development Manager, you’ll create and deliver outstanding development experiences for our Partner Network. This is an exciting opportunity to work with a community of highly engaged independent business owners, bursting with entrepreneurial spirit. You’ll lead a team to create and deploy an engaging digital training strategy to this unique audience of ambitious self-starters, equipping them with the skills, knowledge, and behaviours to achieve their goals.

To be successful you’ll fully understand the world of our Partners and the UW business priorities. You’ll be confident leaning into the Partner Community expertise and balance the requirements of internal UW stakeholders. Ultimately, the role is about personal growth for the partners to enable them to grow their own businesses and, as a result, deliver growth for UW.

Here's some of the key experience, skills and competencies we're looking for you to bring:

• Learning & Development Expertise: Proven experience in designing, developing, and delivering learning programmes with a strong understanding of digital learning platforms and experience creating engaging e-learning content. Ability to apply adult learning principles and instructional design methodologies to create impactful training.
• Stakeholder Engagement & Relationship Management: Experience working with senior leaders and cross-functional teams to align learning initiatives with business priorities. Confident in engaging with a highly motivated, independent workforce, such as business owners, or self-employed professionals.
• Strategic Thinking & Data-Driven Approach: Experience in using data and feedback to shape learning strategies and measure effectiveness. Demonstrated ability to prioritise and adapt training solutions to meet both business needs and individual learning styles.
• A commercial mindset: Understanding how development drives business growth and supports overall company objectives.
• Leadership & Team Development: Previous experience in leading and managing a small team, providing coaching and direction. Comfortable empowering and developing others, ensuring a culture of continuous learning and improvement.
• Passionate about learning & development: Love creating training experiences that make a real impact.
• Digitally savvy: Knowledge of building engaging digital learning experiences across multiple platforms.
• Strong communicator & relationship-builder: Ability to engage, influence, and collaborate with a wide range of stakeholders and present ideas clearly, persuasively, and with credibility.
• Energetic & adaptable: Thrive in a fast-moving environment and enjoy tackling new challenges.

The following things would be amazing for you to bring, but not essential:

• Experience in a direct sales, network marketing, or partner-driven environment.
• Familiarity with coaching methodologies and supporting self-employed individuals.
• Knowledge of learning technologies, LMS platforms, and digital learning trends.

We work together. Your team and the people you will work with…

This role reports to the Head of Partner Engagement, joining a team focused on engaging and delivering impactful experiences for our Partners. You'll manage a Learning Content Consultant and Partner Training Operations Lead.

You'll be expected to be active and visible within the Partner network, building great relationships with our most senior Partners and working with them to design and deliver exceptional learning experiences.

We deliver progress. What you’ll do and how you will make an impact.

Building relationships and high-performing teams:

• Leading a small team responsible for a Learning Content Consultant and a Partner Training Operations Lead, empowering them to deliver best-in-class training experiences.
• Spend time immersing yourself in the Partner Community—asking questions, listening, and learning to shape the right learning strategy.
• Build strong partnerships with key UW stakeholders, including regional leaders and the Partner senior leadership team.

Shaping the Digital Learning Experience:

• Create a development strategy to grow and upskill our partner community that balances the needs of the business and the uniqueness of the network.
• Design, develop, and implement digital learning across multiple platforms, ensuring all training aligns with key business and learning outcomes.
• Identify training needs within our Partner Network and translate them into impactful digital learning experiences.
• Use data and insights to continuously improve training effectiveness, analysing feedback, trends, and business priorities.

Driving Quality & Consistency:

• Ensure the accuracy, relevance, and high quality of all online and live training content.
• Maintain and update the Partner Portal with essential learning materials and feature updates.
• Set and uphold clear standards for Partner Trainers, ensuring consistency in training delivery.

Creating High-Impact Learning Events:

• Develop agendas and content for Partner Leadership Development Programmes, Leader Days, and contribute towards major Partner events (Power Up & Amplify).
• Organise and lead Partner Trainer Days to ensure continuous learning and development.
• Collaborate with Regional Leaders to support their training and leadership needs.

So why pick UW?

We’ve got big ambitions so there are going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker.
• Discount on our services and you get our coveted Cashback Card for free.
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.