Partner Enablement Manager

Lightspeed; London, Greater London; On-site; GBP 40,000 - 80,000; Full time

Job description

Hi there! Thanks for stopping by.

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed provides the leading global, omnichannel cloud commerce platform for retail and hospitality businesses around the world to simplify, scale and provide exceptional customer experiences. Our commerce platform transforms and unifies merchants' digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connections to B2B supplier networks. Here’s your chance to join our dynamic, fast-growing EMEA partnership team as Partner Enablement Manager to help us revolutionize the way our partners advance their skills, businesses and careers, by equipping them with the knowledge they need about the Lightspeed Commerce platform, to create amazing experiences for our retail and hospitality customers.

This is a critical role on the Partnerships team with high visibility and a significant partner and customer impact. If you have previous experience delivering sales and technology training and can communicate these concepts to audiences at different stages in a customer’s journey, we’d like to speak with you. The successful candidate is an experienced sales & technology instructor, ideally with hands-on experience with SaaS technologies as well as creating and implementing training programmes for partners.

In this role, you will deliver training content to Lightspeed Partners to drive adoption and usage of Lightspeed’s commerce platform with customers. You’ll have an opportunity to combine a passion for teaching and enthusiasm for technology, to drive learning and establish positive partner relationships. You will have excellent communication skills and proven technology and business training experience.

What you’ll be responsible for

• Act as the POC and onboard referral and reseller partners
• Communicate clearly and effectively with partners while guiding them through the onboarding journey
• Implement and maintain workflows & processes in order to improve the partner learning experience
• Develop and deliver training courses which incorporate Lightspeed’s strategy, mission and technology with our sales methodologies to employees and partners
• Effectively communicate to both business and technical partner personas
• Create an engaging Partner learner experience using a variety of instructional techniques and delivery methods, including virtual learning both live and self-led
• Create a continuous learning experience for our partners, making sure that even seasoned partners are being activated and staying up to date with our sales & product updates
• Demonstrate a strong “stage presence” and ability to engage and manage a classroom of adult learners.
• Mentor and train partner instructors as part of a train-the-trainer program.
• Validate Partner training by recording key metrics, ensuring that audit trail and training history are complete and up to date.
• Conduct a partner post training performance and skills gap analyses to review our training process to identify areas of improvement.
• Work with internal stakeholders to ensure accurate, effective training content.

What you need to bring to the team

• Agility and solutions-focused - must be able to adapt to an ever-changing environment
• Self-sufficient, self-starter with proven success taking ownership of training projects.
• Fluency in written and spoken English
• Proven experience as a sales coach, sales trainer, or similar role delivering business focused & technology related training

Even better if you have, but not necessary

• Speak fluent French or German
• Familiarity with LMS
• Facilitation Skills
• Working on an international team
• Experience in a SaaS environment
• Experience working in (partner) training
• Experience in working in a retail or hospitality environment
• Are interested in new and emerging technologies

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

You’ll have the opportunity to partner with amazing companies and have a high impact on our company growth. In return for your skills and experience, you will be offered an attractive package of compensation which involves a competitive base salary, plus commissions and a long term equity incentive (we are all owners).

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Company pension program
• Health and wellness benefit
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• LinkedIn Learning license
• Volunteer day

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.