Partner Account Manager

At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.

We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.

Term: Permanent

Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.

What exactly will you be doing?
As a Partner Account Manager, you will take responsibility for managing and nurturing relationships with AAT's valued partners, ensuring their needs are understood and met. Your primary focus will be on retaining and growing existing partnerships, driving brand loyalty and advocacy. Additionally, you will lead on the account management of distance learning training partners, providing them with tailored support to enhance their engagement and success. You will monitor financial performance, engagement levels and partner satisfaction while identifying growth opportunities and mitigating risks. Collaborating with internal teams and external stakeholders, you will help shape account development strategies and ensure a seamless onboarding and lifecycle experience for partners.

Major objectives
Your major objectives will include:

• Build and maintain strong, trust-based relationships with partners as their primary point of contact.
• Drive partner retention and growth by understanding their needs and aligning them with AAT’s business objectives.
• Lead on the account management of distance learning training partners, ensuring their unique requirements are met effectively.
• Facilitate onboarding journeys, ensuring partners are well-equipped with the knowledge and resources required to engage effectively with AAT.
• Monitor and report on partner performance metrics, engagement levels and financial outcomes, using insights to refine strategies.
• Proactively address partner risks and ensure a smooth offboarding process where necessary.
• Represent AAT in stakeholder meetings and key local events, driving brand advocacy and loyalty.
• Work collaboratively with internal teams to identify and act on opportunities for account growth and development.

What are we looking for?

• Proven experience in account management, customer service, or client-facing roles, ideally in education or training sectors.
• Strong interpersonal and relationship-building skills with the ability to engage stakeholders effectively.
• Sales and negotiation expertise, paired with a customer-centric approach.
• Experience or knowledge of managing relationships with distance learning training partners is highly desirable.
• Analytical mindset with the ability to solve problems and use data insights to drive decisions.
• Financial acumen to manage account performance and identify revenue growth opportunities.
• Exceptional organisational and time management skills to handle multiple priorities.
• Adaptability, emotional intelligence and resilience to thrive in a dynamic environment.

What are the benefits?

At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
• 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
• Great pension scheme, life assurance and critical illness cover.
• Health cash plan.
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
• Regular wellbeing initiatives.
• Cycle2Work scheme and much more.

Closing Date: The planned closing date for this role is 10 April 2025 at 17.00, however, we reserve the right to close the role earlier than planned.

It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in the Best Companies survey and we have recently launched our strategy to 2030.

We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter and in 2022 we exceeded our target for appointing females into senior positions.

Come and help us to make AAT an even better place to work!

Interested?

To apply please upload a copy of your CV and fill your application online via our website.