Part Time - Seasonal Visitor Experience Officer - Stour Estuary Reserves - (Fixed Term)

RSPB; England; On-site; GBP 10,000 - 40,000

Job description

Part Time - Seasonal Visitor Experience Officer - Stour Estuary Reserves - (Fixed Term)

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Stour Estuary, you'll be providing a unique and fascinating visitor experience that inspires our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.

About The Role

RSPB Stour Estuary reserve is looking for a part-time (2 days) Seasonal Visitor Experience Officer until October 2025 to join the Team at Flatford Wildlife Garden. You will be working with the Site Manager and volunteers to ensure a coherent visitor offer is delivered while also working with the wider reserve and HQ team to ensure the highest quality of RSPB visitor experience.

The ideal candidate will have strong communication skills, proven experience at delivering events, and a high standard of visitor experience - if that's you, we'd love to hear from you! This role will require regular weekend and bank holiday working, so flexibility is essential.

Essential Skills, Knowledge And Experience

• Computer literate, including professional use of social media to adhere to brand requirements, Microsoft Teams/Excel/Word.
• Working knowledge of visitor engagement techniques.
• Excellent verbal and written communication skills.
• Ability to plan and prioritize workloads.
• A team player who can motivate and inspire people.
• Problem-solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximize opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Successful experience of managing or supporting a team of staff and/or volunteers.

Desirable Skills, Knowledge And Experience

• Experience of managing and delivering against targets and KPIs.
• Experience of analyzing and interpreting data in a visitor experience environment.
• Having contributed to a successful visitor project or visitor attraction.
• Tourism or leisure-related qualification, ideally at HND level or equivalent.
• Working knowledge of Equal Opportunities and Diversity.
• Knowledge of wildlife and conservation.
• Health & Safety in the workplace.

Although experience in a similar role is desirable, we actively encourage anybody who believes that they have the required transferable skills to apply for this role. We’re after the right person. If you don’t quite hit all the criteria but still hit the majority, you should still apply!

Additional Information

This is a Seasonal part-time role for 2 days per week until 31 October 2025. We are looking to conduct interviews between 16-18 April. For further information, please contact [e-mail].

As part of this application, you will be asked to provide a copy of your CV and complete an application form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licensed sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.