Part Time Medical Receptionist - 16 hours per week (Days, Evenings & Weekends)

Epsom Skin Clinics is Surrey's leading destination for advanced anti-ageing, cosmetic laser & private dermatology. We are recruiting for part-time receptionists to join our friendly and vibrant team. We are seeking individuals with at least 1 year’s experience working in a receptionist role within the medical sector.

The Opportunity:

We are a leading Aesthetic clinic offering a wide range of innovative treatments. Comprising a large team of Therapists, Doctors, Nurses & Surgeons with an excellent team dynamic, we offer an exciting and stimulating workplace. The appointee will have the opportunity to acquire in-depth knowledge about aesthetic services.

The Role:

The role involves the following areas:

1. Providing outstanding customer service. This will include timely, accurate and well-written communication with patients (phone, email and messaging).
2. Welcoming patients and guiding them through their visits at the clinic. You will be expected to coordinate patient treatment plans, appointments and packages.
3. Converting leads into bookings and product sales.
4. Optimising efficiency of the patient pathway and use of clinician time.
5. Encouraging patient feedback and reviews.
6. Assisting with general clinic duties such as opening and closing, managing stock, and managing retail of skin products, treatment packages and gift cards.

Hours:

The clinic is open 7 days per week and late evenings during the week, so you will be required to work a rota that covers all of these shifts.

Skills Required:

1. Excellent English verbal and written communication.
2. Meticulous attention to detail, and ability to multi-task.
3. Outgoing, friendly and professional manner.
4. Enthusiastic team player with a strong work ethic.
5. Ability to use initiative to work independently and problem-solve.
6. Excellent customer service skills.
7. Baseline knowledge of skincare and aesthetic treatments.
8. Able to be flexible and accommodating to the needs of the clinic and team.

NB: Please send a CV and covering letter with your reasons for wanting to join our team.

Job Type: Permanent

Pay: £12.00-£13.00 per hour

Expected hours: 16 per week

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Night shift
• Weekend availability

Experience:

• Medical Receptionist: 1 year (required)

Work Location: In person

Reference ID: RECEP2021
Expected start date: 16/01/2025