Part Time Customer Tasting Hub Facilitator

Adecco; Perth; On-site; GBP 10,000 - 40,000; Full time

Job description

Part Time Customer Tasting Hub Facilitator - Ruthvenfield, Perth and Kinross

Join Our Team as a Part-Time Customer Tasting Hub Facilitator!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can engage with others? If so, we have the perfect opportunity for you!

We are looking for a cheerful and professional Part-Time Customer Tasting Hub Facilitator to join our vibrant team at a leading financial institution based in the lovely Perth and Kinross. This temporary role will allow you to showcase your communication skills while contributing to an exciting customer experience.

What You'll Do:

As a Customer Tasting Hub Facilitator, you will play a vital role in enhancing our customer engagement initiatives. Your responsibilities will include:

1. Facilitating Customer Sessions: Lead interactive tasting sessions, where you will share insights and gather feedback to improve our services.
2. Creating Memorable Experiences: Develop and implement engaging activities that leave a lasting impression on our customers.
3. Communicating Effectively: Build rapport with customers through exceptional verbal and written communication, ensuring they feel valued and heard.
4. Collaborating with Teams: Work closely with our marketing and service teams to align customer feedback with our strategic objectives.
5. Recruiting Shoppers: Recruit shoppers from the store shop floor and invite them to take part in blind tastings.
6. Preparing Food: Prepare the food for the tasting while ensuring that safe and legal protocols are adhered to at all times.
7. Conducting Customer Panels: Work within a team to conduct untrained customer panels on various products.
8. Gathering Feedback: Use questionnaires and ask questions face to face to gather responses on the performance of various products.
9. Training: Attend planned training days and achieve the required pass score to ensure skills and knowledge are maintained.
10. Supporting Quality Team: Conduct other ad-hoc customer testing when requested.
11. Business Code of Conduct: Follow our Business Code of Conduct and always act with integrity and due diligence.

What We're Looking For:

To be successful in this role, you should possess:

1. Strong Customer Service Skills: A knack for making customers feel welcome and appreciated.
2. Excellent Communication Abilities: Clear and engaging communication style that fosters connections.
3. Enthusiasm and Positivity: A cheerful attitude that brightens the day of everyone you meet!

What We Offer:

Flexible Working Hours: Part-time hours that fit your schedule, allowing for a work-life balance.

A Supportive Environment: Join a friendly team that values collaboration and creativity.

Professional Development: Gain valuable experience in customer engagement within the financial and insurance sectors.

Contract Details:

Contract Type: Temporary
Contract Length: 12 months
Start Date: May 5, 2025
End Date: May 5, 2026
Driving Required: No but advantageous
Location: Perth
Hourly Rate: £13.36

If you're ready to embark on an exciting journey with us and make a difference in the lives of our customers, we want to hear from you!

How to Apply:

Please submit your application, including your CV and a cover letter highlighting your relevant experience, to [email address] by [application deadline].

Come join our team and help us create unforgettable experiences for our customers. Together, let's make every interaction count!

We can't wait to meet you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.