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Part Time Customer Relationship Co-ordinator - Rochester

Arun Estate Agencies Ltd

Rochester

On-site

GBP 21,000 - 32,000

Part time

22 days ago

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Job summary

An established industry player is seeking motivated go-getters to join their dynamic team in Rochester. This role is perfect for those who thrive in a customer-centric environment and are eager to help clients navigate their mortgage journeys. You'll be responsible for building strong relationships with clients, scheduling appointments, and smashing targets while ensuring compliance with industry standards. With a focus on honesty and integrity, this position offers a unique opportunity to make a real impact. If you're driven, energetic, and passionate about success, this could be the perfect fit for you!

Benefits

33 days paid holiday
Extra day off for your birthday
Pension
Life Insurance
Company Rewards and Incentives
Employee Assistance Scheme
Paid entry for charitable events

Qualifications

  • Comfortable multitasking across different IT systems.
  • Dedicated to providing exceptional customer service.

Responsibilities

  • Guide customers to an awesome experience from start to finish.
  • Connect with clients and set up appointments for Mortgage Advisors.

Skills

Customer Service
Telephone Communication
Multitasking
Relationship Building
Organization
Results-Oriented
Motivation

Tools

IT Systems

Job description

Wards of Kent

The Package

Start Date: ASAP

Basic Salary: £21,500 (Pro Rata) plus £400 additional commission per month for the first 4 months

Realistic Earnings (including commission): £25,000 - £32,000(Pro Rata)

Location: Rochester, Medway

Work Pattern: 4pm- 8pm Monday to Friday with alternative Saturdays

Benefits: 33 days paid Holiday (Pro Rata), Plus an extra day off for your birthday, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Paid entry for charitable events

We’re looking for motivated go-getters to secure appointments for our Mortgage Advisors, both in our estate agency offices and direct sales team. Join us and help our customers take off to new heights of success!

So, what does a typical day look like?

  • Guide customers to an awesome experience from start to finish

  • Connect with and build strong relationships with clients from a pool of warm leads

  • Set up top-notch appointments that boost mortgage and protection business

  • Smash targets for appointments and mortgage sign-ups

  • Team up with Mortgage Advisors to schedule seamless customer reviews

  • Keep things compliant and in line with the rules, all while staying true to our values of honesty, trust, and integrity!

  • Keep customer records sharp and current with our awesome software

  • Partner up with the Direct Sales team to rocket business growth

What you’ll bring to the table:

  • Call Centre experience is a plus, but not a dealbreaker

  • Comfortable multitasking across different IT systems

  • Clear and confident telephone communication skills

  • Dedicated to providing exceptional customer service

  • Skilled at building trust and lasting relationships

  • Highly organized and detail-oriented

  • Driven, motivated, and full of energy

  • A target-focused mindset with a passion for success

  • Hardworking with a strong focus on results

  • Some knowledge of the mortgage process is helpful, but not necessary

If this sounds like the perfect opportunity for you, apply now to avoid missing out!


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