Part Time Customer Experience Manager – Travel Industry Experience Required

Express Recruitment; Nottingham; Hybrid; GBP 80,000 - 100,000

Job description

Part Time Customer Experience Manager – Travel Industry Experience Required

Location:

Posted: 5 days ago

Category: Call Centre & Customer Care Jobs

Are you passionate about enhancing customer experiences? Do you thrive when problem-solving, communicating, and analysing patterns in data? If so, this is an excellent opportunity to join our client’s team within the holiday feedback division.

The successful applicant will take lead in collating all customer feedback and sharing with stakeholders, quality checking experience with recent trips that have taken place.

The role is presented as part time of 20 hours, this role does offer hybrid flexibility for the right individual living ideally within 30 min from Nottingham.

If you have worked or hold experience within the overseas travel or have worked for a major tour operator, then it is likely you will fit the personality of our travel expert. There is an excellent benefits package on offer including:

• Performance bonus
• Occasional overseas trips
• Private health insurance
• Free parking

Key Responsibilities:

• Act as a first point of contact for end of journey feedback
• Review and analyse feedback from customers to drive service improvements
• Adhere to the complaints process, ensure responses are to agreed timescales
• Retention conversations for future opportunity of trips
• Provide high quality administrative support to the Customer Experience Team
• Analyse overall customer service performance, to spot repeated patterns for improvement

Minimum Requirements:

• Must have overseas travel experience or tour operator experience
• Good working knowledge of Microsoft Office packages
• Excellent communication skills with stakeholders at all levels
• Proven track record providing clear advice in both written and spoken English
• Experience in complaint management highly advantageous

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Note: This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.