Parking Appeals Officer

Unity Recruitment; Ealing; On-site; GBP 80,000 - 100,000; Full time

Job description

Parking Appeals Officer

Must have good working knowledge on Parking Appeals.

Key Result Areas/Overview:

Parking Appeals Officers are there to provide a responsive service to users of parking services, dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, courts, and bailiffs. They represent the client where necessary at adjudication, attend seminars, and other working groups and functions. They report to the team leader on the requirements for appropriate stock for all functions. Experience within appeals is essential for the role.

The Dimensions of this Role:

1. To work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
2. To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.
3. To keep the team leader informed on cases, appeals win rates, problems with the computerized systems, processes, or procedures.
4. To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
5. Responsible for decision making on whether the appeal is to be accepted or rejected.
6. Make suggestions for developing procedures to improve service delivery, customer focus, and efficiency.
7. To assist the team leader with reconciling payments received from various internal and external sources, trace errors, and resolve.
8. To process payments received directly at the council.
9. To process refunds.
10. To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.

The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more. You will have an eye for detail along with experience of working with computerized systems.

You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm; however, there may be more flexibility for the right candidate.

This role of Parking Appeals Officer will pay between £18.00 - £20.00 Ltd PH.

If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on 0203 668 5680 and press 1 for parking.

*Unity offers referral schemes for all successful referrals at officer level.

*Previous Parking industry experience is essential for all parking vacancies.