Paralegal

Slater Gordon; Greater Manchester, Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job description

We are currently recruiting for a Paralegal to join our award-winning Clinical Negligence team in Manchester.

This is a phone-based position, and entails taking instructions on the phone from new potential clients regarding their clinical negligence claims.

We expect you to be confident and professional on the phone and to be able to control the call, offer the customer support as well as be empathetic. You will need to gather the necessary information and ensure accurate documentation, maintaining a positive and helpful attitude to ensure customer satisfaction. We are looking for someone with excellent communication skills and strong attention to detail, and someone who can provide guidance and handle sensitive information regarding customer claims.

Supporting our fee earners, we are looking for those who have experience or interest within a variety of matters in Clinical Negligence, such as obstetrics, orthopaedics, brain and spinal injury, along with misdiagnosis.

You need to have a basic understanding of the framework of clinical negligence law and have a passion for this area of law. We expect you to be confident on the phone and to be able to control the call, offer the customer support as well as be empathetic.

A graduate or GDL background is required. You will work alternating shifts – 8am – 4pm/10am – 6pm.

Who are we?

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world-class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon, and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Our core and voluntary Benefits:

1. Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)
2. 35 hours per week – Monday to Friday
3. 25 days holiday allowance plus bank holidays
4. Buy and sell annual leave up to 5 days
5. Employee Referral scheme with payments up to £2000 per referral
6. Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GPs, mental health consultations, 2nd medical opinions and much more
7. Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions
8. Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
9. Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
10. Life Assurance cover
11. Workplace pension
12. Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores
13. Free legal help and discounted lawyer-led legal services

Your Professional Development

We will also support and encourage you with developing your career with an award-winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.

Our Values

Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.

Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.

That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:

1. We do what we say we will
2. We don’t wait we create
3. We own it, we sort it
4. We respect and encourage each other
5. We make time to live

The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.

For further information, please contact [e-mail]

Please Note - Vacancies may close prior to the expiry date displayed, subject to the volume of applications received.