Outreach and Engagement Coordinators

Arden University; Coventry; Remote; GBP 22,000 - 23,000

Job description

3 opportunities available.

Salary: £22,500 per annum

Employment type: Fixed Term Contract (6 months)

Hours per week: 37

Reporting into: Lead Student Success Coach

Department: Student Experience

Click here to read the fulljob description and view our excellent benefits here

These roles operate primarily on a remote working arrangement that will require little to no travel into an Arden Location. Our remote working arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. We provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Opportunity:

Our Outreach and Engagement Officers play a vital role in supporting student success by proactively reaching out to those at risk based on engagement metrics. Through targeted outreach calls, they introduce students to Success Coaches and support services, helping them get back on track with their studies. Acting as the first point of contact, they provide guidance, promote available resources, and ensure every student feels supported on their academic journey.

About You:

We are looking for candidates with the following skills and experience:

• Strong workload planning and prioritisation skills, with the ability to gather and analyse information from multiple sources.
• Excellent communication skills, both written and verbal, with the ability to handle complex documents clearly and concisely.
• Strong problem-solving and decision-making abilities, including scenario planning.
• Experience working in a fast-paced, multidisciplinary environment, using initiative under time pressure.
• Proficiency in IT systems, including SharePoint, Office 365, and Microsoft packages.
• Confidence in attending meetings, taking detailed notes, and managing action points effectively.
• A collaborative and approachable working style, able to engage with colleagues and external stakeholders.
• Self-motivation, initiative, and ambition to drive success in the role.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Tuesday 15th of April

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.