Outpatients System Coordinator

King's College Hospital NHS Foundation Trust

The role will include management of the EPIC system on a day-to-day basis to ensure clinics are uploaded efficiently to ensure appropriate revenue to the Trust.

Main duties of the job

The role will include management of the EPIC system on a day-to-day basis to ensure clinics are uploaded efficiently to ensure appropriate revenue to the Trust.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Job responsibilities

The post holder will support the E-Referrals and Outpatients Systems Manager with the day-to-day operation and maintenance of the outpatient systems. This will involve liaising with Service Managers within the divisions about specific clinic requirements.

The role will include management of the EPIC system on a day-to-day basis to ensure clinics are uploaded efficiently to ensure appropriate revenue to the Trust.

DUTIES AND RESPONSIBILITIES

1. The post holder will work with the e-Referrals /OPD manager to ensure that appropriate entry is made on to the system for both new and follow-up patients.
2. Development and collation of reports: this may include analysing data, implementing agreed outcomes and presenting the information for and on behalf of the e-Referrals/OPD systems manager when requested.
3. Support the e-Referrals/OPD systems manager in ensuring that the systems are available on a daily basis to end-users and provide support where necessary.
4. Respond to and resolve urgent requests with system problems. A record of these must also be kept.
5. Building and maintaining all outpatient clinics on EPIC for a variety of specialties. This will include working closely with the operational/Service managers and clinicians to ensure clinic profiles and specialties are accurate. Attaching the correct Directory of Service to appropriate clinics on the clinic templates in EPIC ensuring that both referrers and patients have access to appointments.

Person Specification

• Knowledge of Patient Administration Systems.
• Excellent organisational and Administration skills.
• Good customer care skills.
• Ability to prioritise a busy workload.
• Advanced keyboard skills.
• Ability to exercise judgment and make effective decisions.
• Knowledge of e-RS.
• Knowledge of EPIC.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

King's College Hospital NHS Foundation Trust

£31,081 to £33,665 a year per annum, including high cost area