Outpatient Team Leader

We are seeking a proactive, compassionate, and forward-thinking individual to join our expansive Outpatients Department, in the role of Team leader.

Applicants will have a strong background within administration, with relevant knowledge of healthcare/NHS, undergraduate and/or postgraduate education. You will need to be extremely customer-focused, confident, organised, and an enthusiastic team player.

The successful candidate will need to demonstrate lateral thinking, have an eye for detail, and an ability to successfully prioritise ever-changing and evolving tasks within the department, in addition to managing and thriving in a fast-paced patient-facing environment.

Main duties of the job

The successful candidate will be expected to manage the day-to-day running of the Outpatient Department under the supervision of the Service Manager. Duties will include the safe and effective management of the clinic rooms within the department, line managing the established administration team, appraisal process, and leading on sickness management.

This position will also require the successful candidate to support patients within the department to navigate their journey through their Outpatient experience.

The role will additionally involve liaising and networking with multiple specialties within the hospital, initiating and scrutinising data, and providing support to the wider team with troubleshooting and problem-solving.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, throughout the United Kingdom, and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal, and oral disease. It has world-class support services including critical care, imaging, nuclear medicine, and pathology.

We are committed to sustainability and have pledged to become a carbon net-zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff.*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey, UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

Person Specification

Knowledge and Qualifications

Essential

• Degree level qualification in business administration or similar or equivalent knowledge and experience.

Experience

Essential

• Experience of staff supervision and managing workloads.

Skills and Abilities

Essential

• Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions.
• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
• Advanced keyboard skills, and competent use of IT.

Communication

Essential

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).

Personal and People Development

Essential

• Able to work independently, managing own workload and allocating work appropriately to others.

Desirable

• Able to induct new staff into the department, providing training to new colleagues.

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview).

Ensure the risk of infection to self, colleagues, patients, relatives, and visitors is minimised by:

Essential

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal.
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Specific Requirement

Essential

• Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings, and weekends). Some roles require additional levels of checks as a part of the employment process i.e. roles which come into contact with children, vulnerable adults, or their families.

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

UCLH
235 Euston Road
London
NW1 2BU

Any attachments will be accessible after you click to apply.

309-UCLH-5192-A