Outpatient Receptionist

The Outpatients Department is looking for a motivated and enthusiastic person to work as a receptionist within our busy Outpatient Departments.

This is a challenging role working across our various different Outpatient departments.

The successful candidate will be expected to demonstrate the following skills:

• Excellent customer service skills.
• Be able to work well under pressure.
• Communicate well with patients and other staff of all levels.
• Be able to operate effectively as part of a team or using your own initiative.

You will be supported by experienced staff whilst working as part of a team delivering a high quality service to patients and other departments within the hospital.

Main duties of the job

• To greet patients in an efficient, friendly and courteous manner.
• To book patients onto the PAS computer and check current details on the system for accuracy.
• Be able to make adjustments to patient details as required, in line with Trust policy, Data Quality and Information Governance.
• Liaise with medical staff and nurses to ensure efficient use of clinic time.
• To mutually agree and book follow-up appointments with patients as they leave the clinic.
• Cache up clinics effectively ensuring all secondary outcomes complete.
• To send out follow-up appointments for those unable to be booked at the time of the clinic.
• Liaise with the appropriate Consultants secretary or Cancel and Rebooks team if unable to book a follow-up appointment.
• Record upon arrival and resolve any hospital transport patient issues.
• Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
• Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
• Supervise Red Cross/Clinical volunteers.
• Deal with telephone calls in a competent, friendly, helpful and polite manner.
• Resolve problems and deal with all queries at the reception desk with competence.
• Attend departmental meetings as arranged.
• Participate in the training and induction of new staff.
• Assist with investigations into complaints.
• Maintain confidentiality of information about patients, staff and other health service business.
• Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
• Other reasonable duties relating to the smooth running of the departments.