Outpatient Booking Clerk

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United States

Brighton

Salary: £24,071 - £25,674 per annum, pro rata

Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Elliott House, Royal Sussex County Hospital
Closing: 16/02/2025 23:59

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be.

Job overview

University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience.

The post holder will be expected to provide a service to all Trust-wide clinics, requiring up-to-date knowledge of outpatient clinics to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties.

Main duties of the job

• Ensuring all patient appointments are booked on receipt of referral and triage.
• Ensuring patients are assigned to the right clinic first time.
• Ensuring an efficient telephone service is maintained.
• Minimising short notice cancelled clinics and optimising clinic capacity.
• Introducing a patient-focused booking program.

Detailed job description and main responsibilities

We are looking for booking clerks to assist the operational services manager to deliver a gold standard booking service for our patients and a gold standard clinical administration service for our clinical teams.

You will have experience of working in a high volume patient/customer contact centre, ideally in an acute hospital environment.

Person specification

Customer Service

• Customer Service

Equality, Diversity & Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).
• Evidence of having undertaken own development to improve understanding of equalities issues.

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigration eligibility criteria.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.