Out of Hours Business Travel Consultant

Classic Hotels & Resorts; Aberdeen City; Remote; GBP 25,000 - 35,000; Full time

Job description

Overview and what we offer

• Various shift patterns available between 22-37.5 hours per week
• Role does include weekend shifts
• Location - Remote
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• At Clarity we not only listen, we adapt and we deliver.

Who we are and what we do

We're a global, multi-award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Our people are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.

Our values We’re open about our values, we live and breathe them in everything we do. They're the north star that guides us, sets out how we want to see the world and how we want to be seen by it. Simply put, they are: We listen. We adapt. We deliver.

Explore your next career If you’re a high performer with a passion for travel, meetings or events, and you possess outstanding customer service skills, then we want to hear from you!

Your new role: The role will form part of a highly skilled team of Business Travel Consultants located from home. You will be joining us as a Business Travel expert with strong knowledge and experience of Galileo, and you will be booking Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation.

What you need to succeed

You must be a clear and confident communicator with confidence in dealing with people at all levels. You'll need to possess great organization and time management skills and thrive in a fast-paced environment. You will be able to own & manage your own workload and it is essential you have previous Business Travel Consultant experience, with working knowledge of airline, rail fares, and ticketing.

Your typical responsibilities will include:

• Booking and managing complex travel itineraries, encompassing air, rail, car, and hotel accommodations using GDS systems such as Galileo.
• Providing tailored travel solutions to clients, ensuring cost-effectiveness and convenience.
• Handling client inquiries, offering expert advice, and resolving any travel-related issues swiftly.
• Continuously updating your knowledge of fare structures, travel regulations, and destination information to offer the best service.
• Building and maintaining strong client relationships, identifying opportunities to exceed service levels and meet performance targets.
• Collaborating with team members to share best practices and contribute to a positive, high-achieving environment.

Please note, multiple shift opportunities available - Full and Part time also available.

Please note, only applicants who meet all the essential criteria will proceed to the next stage of the selection processes.

Essential

• Previous 1 year working as a Business Travel Consultant at a TMC
• Strong knowledge of Galileo GDS System
• Excellent attention to detail, accuracy, and the ability to follow instructions.
• Ability to consistently hit targets
• Experience of working in a target performance environment
• Ability to work under pressure and to tight deadlines fulfilling SLA Agreements
• Excellent verbal and written communication skills
• Excellent knowledge of Word and Excel – creating and maintaining documents