OTC Analyst

Overview

This role will be part of a growing Finance team and play an important role in embedding a new ERP system and best in class Order to Cash (O2C) processes. You will play a key part in improving collections through building and maintaining customer relationships whilst investigating and resolving their queries.

Responsibilities

• Promptly contact customers to confirm payments will be received in line with the set payment terms and perform follow up calls when required should funds not materialise
• Manage customer related queries (claims, deductions, invoicing and pricing) by collaborating and confirming the correct information with the sales team to resolve in a timely manner
• Assess credit risk and advise on credit limits for new customers and revision of credit limits for existing customers. Liaise with Sales and commercial team throughout the credit assessment process and communicate credit limits
• Timely posting and allocation of cash and credits to customers’, including matching claims against relevant rebates or promotional accruals within ERP system and investigate any erroneous payments
• Ensure all assigned accounts are continually reconciled, credits applied and are properly controlled in line with procedures
• Evaluate the actual risk on overdue balances and, in consultation with sales and commercial team, propose the adequate level of provisioning in the accounts
• Perform the billing process including the preparation of AR month end schedules and reconciliations
• Keep customers master data up to date and provide customers with documentation as requested to enable prompt payment to be made
• Perform and ensure all SOX controlled related O2C processes are complete, reviewed and approved in line with local delegation and authority
• Support the implementation of process improvement across the function
• Assist with internal and external audit requests and provide documentation and reports required to fulfil the request

Qualifications

• Prior experience in O2C
• Experience in sales ledger activities
• Experience in the supporting of report production
• Excel skills
• SAP experience
• Computer skills including the ability to operate accounting, spreadsheet (Excel), and email (Outlook) at a proficient level
• An understanding of Account Receivable and credit control processing activities
• Good written and verbal communication skills
• Accuracy and attention to detail