Orthodontic Administrative Support Clerk

Aneurin Bevan University Health Board; Newport; On-site; GBP 20,000 - 30,000; Full time

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post; therefore, please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

An exciting development opportunity for an enthusiastic and dedicated individual to join the Orthodontic department based at the Royal Gwent Hospital. The successful candidate would be able to demonstrate excellent administrative and organisational skills, be flexible to the needs of the service, and be committed to achieving high standards of work.

Main duties of the job

To provide essential support to the booking clerks in all areas of admin work in Orthodontics. The post holder must have a flexible approach to carry out duties needed to support the department to meet the needs of the service. Role includes, but is not limited to, handling telephone calls, folding letters, tracking, pulling and prepping of patient notes, scanning relevant patient documentation, prepping of clinics, and other duties required in accordance with Health Board policies and procedures.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow, and build your career. The health board provides integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications, and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support, and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Essential Criteria

• Flexible to the needs of the service
• Demonstrate a commitment to achieving high-quality standards of work
• Accurate and methodical in all aspects of work
• Willingness to work under direction but also a self-starter

Skills and Attributes

Essential criteria

• Good communication skills
• Ability to use initiative and meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to develop good and effective employee relationships
• Ability to work flexibly either as part of a team or using one’s own initiative to meet the needs of the service

Desirable criteria

• The ability to speak Welsh or willingness to undertake training as required by the post

Experience

Essential criteria

• Previous clerical experience or similar
• Customer service/working with the public experience

Desirable criteria

• Experience working in NHS admin setting

Qualifications And Knowledge

Essential criteria

• Good standard of education to include Maths and English GCSE
• Use and knowledge of IT packages and applications, including Microsoft Office

Desirable criteria

• Knowledge of relevant organisational policies