Organised Fraud Investigator

Organised Fraud Investigator - Salary of Circa £30,000

Location – Norwich

Are you passionate about Counter Fraud? Do you have experience in Insurance Investigation or a Counter Fraud prevention role? We are looking for an individual to join our organised counter fraud investigation team.

This role will involve investigating claims and engaging with customers and third parties to assist with evidence gathering.

This role requires you to be able to come into the Norwich offices at least 50% of your working week, so being within commutable distance is a must for this position.

A bit about the job:

As a counter fraud investigator, you will be leading investigations linking to organised fraudulent claims. Your daily activities will include:

• Appropriately investigating potential fraudulent claims while supporting our genuine customers by settling their claims as quickly as possible.
• Attending case conferences and liaising with external fraud prevention agencies while representing Aviva.
• Being part of an experienced investigation team collaborating with other areas of the business to protect our customers.

Skills and experience we’re looking for:

• An understanding of fraud investigations and possible outcomes of investigations.
• Ability to fact-find and analyse claim information to identify discrepancies.
• Experience working in insurance claims and counter fraud investigation with knowledge of UK legislation including The Fraud Act 2006 (desirable).
• The ability to effectively manage personal workload – strong attention to detail is essential.
• Excellent communication skills – written and oral.

What you’ll get for this role:

• Salary of Circa £30,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days’ holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@Aviva.com.