Organisation Design Manager

Summary

Are you ready to help shape the future of one of the UK's most iconic brands?

As an Organisation Design Manager at Marks & Spencer, you'll take the lead in driving progressive organisational change across the business. Collaborating with key business partners, you'll design and implement operating model solutions that tackle M&S's most critical strategic, financial, and operational challenges.

By translating our purpose and strategy into actionable organisation design recommendations, you'll play a pivotal role in ensuring we remain agile and future-ready. As a trusted advisor and coach, you'll help business areas govern their size and shape while acting as the guardian of innovative tools that empower smarter decision-making.

Join us in defining what's next for M&S.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

All the details

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include:

• Partner closely with the Strategy, People & Business area senior leadership teams to identify the big operating model and organisation design shifts that will best enable us to achieve our goals.
• Develop high-level organisation design and operating model solutions that enable strategy execution, including clarifying future capability requirements, recommended high-level structures, design of aligned critical metrics and governance, and articulation of desired decision-making rights and ways of working.
• Partner with areas of our business to lead the development of organisation design solutions that support delivery of our strategy and transformation portfolio, including identifying new or revised capability requirements resulting from change.
• Deliver detailed organisation design solutions where required (e.g. for a specific Function or Business Unit), working with HR, Finance, Transformation and other colleagues to develop OD outputs.
• Partner with People Teams and share standard processes to assure that we build high performing and effective leadership roles and teams which have clear accountabilities and meet our M&S OD Principles.
• Contribute to the development of a suite of OD tools that support effective decision-making.

Who you are

Your skills will include:

• A proven track record in the design and delivery of OD in Retail, Consumer or other Private Sector industries, ideally from within a top-tier management consulting organisation.
• Advanced critical thinking and problem-solving skills.
• A strong communicator and able to build rapport and influence at all levels of the business.
• A solid grounding in OD theory and experience of applying it in practice.
• Excellent written and verbal communication skills.
• Confidence and poise in presenting to management and senior leaders.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.