Order to Cash Business Process Lead

Order to Cash Business Process Lead

Remote with occasional office travel.

Skills: Order to Cash, Workflows, SAP

My client seeks an Order to Cash Process Lead to guide my client post hyper care in the Order to Cash workflow and drive efficiencies within the business function as the go to BAU expert for OTC.

You will play a critical role in ensuring smooth and efficient order processing—from customer purchase to revenue realization.

You will collaborate with cross-functional teams, monitor workflows, and drive continuous improvements. Responsible for bringing the business units together and uniting senior stakeholders to ensure that there is one Order to Cash Model that drives Sales and efficiency across business units.

Responsibilities:

1. Ensure that the order-to-cash process aligns with Service Level Agreements (SLAs) established with various divisions.
2. Monitor performance metrics to track compliance and identify areas for improvement.
3. End-to-End SAP Workflow Understanding.
4. Develop and maintain a comprehensive understanding of the entire order-to-cash process.
5. Cover all scenarios, including web orders, Amazon sales, and traditional channels.
6. Be the go-to expert for any questions related to order processing workflows.
7. Create and maintain key performance indicators (KPIs) that allow real-time monitoring of sales workflows.
8. Proactively identify bottlenecks or issues causing delays in order movement.
9. Collaborate with relevant teams to address these challenges promptly.
10. Effective SAP Operating Mechanisms.
11. Establish and lead efficient communication channels with divisions, Operations Centres of Excellence (CoEs), and the Development team.
12. Ensure that issues are triaged correctly and directed toward resolution channels.
13. Drive issues to successful conclusions, maintaining a customer-centric approach.