Order Processor

Kirah Glow Skincare; St Albans; On-site; GBP 10,000 - 40,000; Full time

Job description

We are seeking a dedicated and detail-oriented Order Processor to join our team at our retail store in Queen, New York. The ideal candidate will be responsible for managing customer orders, printing shipping labels from the WordPress backend, and packing orders for shipment. The role requires experience in e-commerce order processing and familiarity with WordPress-based systems. The Order Processor will play a crucial role in ensuring timely and accurate order fulfillment, maintaining the flow of operations, and providing exceptional service to our customers.

Key Responsibilities:

1. Order Processing:
   1. Review and process incoming orders via our e-commerce platform (WordPress-based).
   2. Ensure all order details (products, quantities, shipping addresses, etc.) are accurate.
   3. Communicate with the customer service team to resolve any order discrepancies.
2. Label Printing:
   1. Access and print shipping labels through the WordPress backend (knowledge of WooCommerce, Amazon, Walmart is a plus).
   2. Ensure labels are accurate and match the order details.
   3. Organize and attach the correct shipping labels to each package.
3. Packing Orders:
   1. Pack orders securely and efficiently, ensuring all items are carefully handled and protected during transit.
   2. Select the appropriate packaging materials and boxes for each order.
   3. Prepare and organize orders for shipment by using the correct shipping carrier and service.
4. Inventory Management:
   1. Track inventory levels and communicate with the team if items are low or out of stock.
   2. Assist in maintaining accurate inventory records.
5. Customer Service Support:
   1. Respond to any shipping or order-related inquiries from customers promptly and professionally.
   2. Ensure all orders are shipped out on time, meeting customer expectations.
6. Order Tracking:
   1. Monitor the shipment status of orders and provide tracking information to customers as needed.
   2. Follow up on any shipping delays or issues with the shipping carrier.

Qualifications:

1. Previous experience in order processing, shipping, or related fields, preferably within a retail or e-commerce environment.
2. Strong experience with WordPress (WooCommerce) for managing and processing orders.
3. Ability to print and manage shipping labels through WordPress backend.
4. Detail-oriented with strong organizational skills and the ability to manage multiple orders at once.
5. Basic knowledge of inventory management practices.
6. Ability to work in a fast-paced environment and meet deadlines.
7. Excellent communication skills, both written and verbal.
8. Must be able to lift and move packages as needed.
9. Experience with shipping carriers (USPS, UPS, FedEx) and basic shipping procedures is a plus.
10. High school diploma or equivalent required; additional certification or training in logistics or e-commerce is a plus.

IMPORTANT:

1. Needs to have Driver's License.
2. Need to lift Package Boxes.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Mon-Friday 10:30 am to 7:30 pm
Salary: $1,900 – $2,000 monthly
Starting time: Immediate start!

About Kirah Glow Skincare:
We are a spa and salon business located in Queens, New York. We are always seeking professional individuals to work with.