Order Management Coordinator

Telford

Fulfilment

Full time

Permanent

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of market leading brands; we design, manufacture, and install storage solutions for commercial and industrial environments in the UK and Europe.

Join our dynamic team as an Order Management Coordinator, where you will play a key part in supporting our customers and sales teams by managing the journey of customer orders from start to finish.

Over Time, Your Responsibilities Will Develop To Include:

• Receive and manage customer orders directly and/or via sales teams or customer portals.
• Work within the team to control shared inboxes to ensure emails are actioned appropriately and in a timely manner.
• Be responsible for reviewing and processing customer orders following business guidelines in terms of manufacturing capacities across different factory plants.
• Learn to recognize when customer orders or sales bills of materials and product codes don’t present correctly.
• Handle multiple customer orders and queries while working on new incoming orders in a busy environment.
• Learn to navigate the SAP system, understand order appearances, and enter them onto the system to track their journey through to completion and invoicing.
• Use a broad range of communication styles and choose the most effective way to communicate in various situations.
• Update and retrieve information on various customer portals and platforms.
  
  

• Minimum A-C in Maths and English.
• Basic knowledge of Microsoft Office.
• Excellent data entry skills.
• Good telephone manner.
• Good time management skills.
• Ability to multitask and prioritize own workload.
  
  

• Working knowledge of SAP.
• Full and valid driving license.
  
  

• Competitive salary.
• 33 days holiday per annum including bank holidays.
• Company pension.
• Life assurance.
• Employee discount scheme.
• Medicash scheme.
• Long service awards.
• Monthly STAR awards.
• Employee assistance programme.
• Support from trained mental health first aiders.
• Cycle2Work scheme.
• Flexi holiday scheme.
  
  

For more information, please contact HR@whittan.com.