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Order Entry Coordinator - fixed term contract
Funko
London
On-site
GBP 40,000 - 60,000
Full time
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Job summary
Join an innovative company as an Order Entry Coordinator, where your attention to detail and communication skills will shine. In this role, you will be responsible for accurately entering customer orders in D365 and ensuring exceptional customer service. Collaborating with a dedicated team, you will assist in processing sales orders, managing discrepancies, and providing administrative support. This position offers a dynamic work environment where your proactive approach and organizational skills will contribute to achieving team goals and enhancing customer satisfaction. Embrace this opportunity to make a meaningful impact in a vibrant setting.
Qualifications
- Strong communication skills and attention to detail are essential.
- Proactive and organized approach to managing tasks.
Responsibilities
- Process sales orders accurately and on time using D365.
- Provide administrative support to the team and maintain email folders.
Skills
Tools
Job description
The Order Entry Coordinator is responsible for entering all customer orders in the system (D365) accurately and on time. He / She handles a variety of transactional and operational transactions in partnership with designated members of the KAC / BTB Customer Service Teams. The Order Entry Coordinator assists with any administration tasks required, processing orders, and resolving discrepancies. This role holder is also responsible for providing excellent customer service.
- Work as part of the team to process sales orders in the system (D365) accurately and on time in alignment with the fulfilment policy.
- Assist Team & Tier Leads to meet or exceed tier-level KPI’s.
- Ensure the highest level of customer service resulting in increased productivity and achieving incentive goals.
- Manage unclean orders for their sales orders.
- Assist Tier Lead in maintaining the tiers email folders within the order entry inbox.
- Provide administrative assistance to both the Team and Tier leads.
- Effective written and verbal communication skills.
- Excellent attention to detail.
- Proactive, creative and self-motivated work style.
- Exceptional organizational and time management skills.
- Demonstrable client service focus.
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