Operations Trainer

Emergency Skills, Inc.; Northampton; Hybrid; GBP 31,000; Part time

Job description

Location: Great Billing, Northampton, NN3 9EX.

Salary: £30,500 per annum.

Contract: Part time, over 4 days per week. 28 days holiday per annum + 3 bank holidays (Christmas, Boxing Day, NYD).

Benefits

1. Discretionary bonus scheme
2. Electric Vehicle salary sacrifice scheme
3. Pension salary sacrifice scheme
4. Private Medical
5. Income Protection
6. Hybrid working
7. Employee Assistance Programme
8. Annual £200 personal growth fund
9. Paid volunteering days

About Billing Finance
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff where they need to be by putting them at the heart of everything we do. We are entering an exciting phase of transformation, and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle and to directly see the impacts that they made.

About The Role
We're now recruiting for an Operations Trainer to work on a part-time basis (4 days per week). We're undergoing an exciting period of transformation, and this is a newly created role. We're looking for someone with experience of working as a Trainer within a regulated setting who has experience of creating and developing training plans.

This role will focus on two primary areas: enhancing employee skills through training and development and handling the necessary administrative responsibilities to ensure that the educational processes are effective and efficient.

You'll engage directly with the business to facilitate upskilling across all areas and in line with Consumer Duty. This involves tailoring instruction methods to suit different learning styles and objectives. Your primary goal is to foster a competent and knowledgeable workforce that can contribute effectively to the business's objective.

You'll Be Responsible For The Following

1. Developing Training Materials: You'll create and continuously update training manuals, handouts, and instructional materials that cater to the needs of all learners.
2. Implementing Training Programs: You'll deliver structured training sessions using various training methods encompassing both group and one-on-one scenarios to maximise learning outcomes.
3. Assessing Training Needs: You'll regularly evaluate the competencies of employees and identify areas where development is required, tailoring your instruction to close these gaps.
4. Monitoring Progress: You'll track and report on the effectiveness of training programmes, ensuring that the transfer of knowledge meets the organisation's objectives.

What We Need From You

1. Prior experience of working as a Trainer within a regulated setting
2. Demonstrated experience of creating and developing training plans
3. Detailed knowledge of current training standards and legislation
4. An excellent working knowledge of Microsoft products, including PowerPoint
5. The ability to research and collate relevant subject matter
6. Able to assess training needs within a business overall/specific department
7. Liaising with internal departments to evaluate training needs

The Recruitment Process and How We Will Use Your Data
The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

1. Credit Reference Agencies - to complete a soft credit check to understand your financial history
2. CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity.

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy here https://billingfinance.co.uk/privacy-policy/

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.