Operations, Technical Support & Administration Manager

Operations, Technical Support & Administration Manager

Location: Office-based in the Wakefield area

Product: Custom dental and surgical loupes

Who you’ll be working for:

A leading designer and manufacturer of handcrafted, custom-fitted magnifying loupes and LED headlights is seeking to expand their sales team in the UK.

Driven by creativity, dedication, and an unrelenting pursuit of excellence, this forward-thinking company is setting new technology standards and cementing its stature as a pioneering manufacturer in the industry. Their custom-designed products are exceptionally lightweight, convenient to use, and ergonomic, enabling dentists, hygienists, veterinarians, and surgeons to focus on effectiveness while the company ensures their comfort.

This is an exceptional opportunity for someone who is passionate about delivering excellent customer service.

What you’ll be doing:

As Operations Manager you will oversee UK office operations, provide technical support, and lead administrative functions. This role will report to the UK Country Manager and play a key role in supporting the sales team and customers.

Key Responsibilities

Operations Management

• Establish and manage office operations, procedures, and workflows.
• Oversee inventory, logistics, and supply chain functions.
• Collaborate with global headquarters on operational matters.
• Create and maintain operational budgets, sales reports, and performance metrics.

Technical Support

• Provide technical assistance to internal teams and customers.
• Coordinate with manufacturers on product inquiries.
• Handle product returns, technical issues, and customer service escalations.
• Maintain a technical product knowledge database.
• Manage CRM and ERP systems.
• Support sales teams across UK territories.
• Work closely with Accountants and Bookkeepers.
• Oversee office facilities and equipment.

Here’s what you need:

• 5+ years of operations management experience in a small to medium-sized company
• Proficiency with ERP systems and sales management software
• Advanced Microsoft Office skills (Excel and PowerPoint)
• Strong technical aptitude and problem-solving skills
• Experience in the medical device or healthcare industry preferred
• Bachelor’s degree in Business, Operations Management, or related field
• Strong organizational, multitasking, and communication skills

Personal Qualities

• Independent, self-motivated, and proactive
• Fast learner, particularly in technical areas
• Excellent problem-solving and analytical skills
• Ability to manage multiple priorities under pressure

You'll need to be the kind of person who likes to make things happen. You'll be excellent at customer service.

Benefits: 25 days holiday plus bank holidays, private health, 5% employer pension contributions with salary sacrifice scheme, optional private health, critical illness and life insurance.