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Operations Support Analyst - London
Foundations Executive Search
City Of London
On-site
GBP 40,000 - 70,000
Full time
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Job summary
An established industry player is seeking a proactive 3rd Line Support Engineer to join their dynamic IT team in London. This role involves tackling complex technical challenges, driving system improvements, and ensuring that team members have the necessary tools and support for optimal efficiency. If you thrive on problem-solving, enjoy collaborating across teams, and have a passion for enhancing user experiences, this opportunity could be your next career step. Join a firm committed to service excellence and contribute to their ongoing growth and success.
Qualifications
- Strong experience in 3rd line support and user experience engineering.
- Knowledge of ITIL v4 and MCP qualification preferred but not essential.
Responsibilities
- Provide 3rd line technical support for complex issues.
- Analyse system usage to enhance user experience and implement improvements.
Skills
Education
Tools
Job description
We’re looking for a proactive 3rd Line Support Engineer to join a global, professional services firm as they continue on their ongoing phase of growth to help drive service excellence across their IT team and support the wider business, who can work on-site up to 5 days per week in London.
In this role, you’ll handle complex (3rd line) technical issues, help drive system improvements, and make sure our people have the tools and support they need to work efficiently.
If you enjoy digging into challenges, streamlining processes, and collaborating across teams, this could be your next move!
- Provide 3rd line technical support for complex issues
- Analyse system and application usage to improve user experience
- Work with cross-functional teams to implement enhancements
- Lead user research and feedback initiatives
- Build and configure hardware as needed
- Support onboarding/offboarding processes
- Develop clear system documentation and user guides
- Contribute to a knowledge base of common fixes
- Stay proactive and adaptable to business needs
- MCP qualification (preferred, not essential)
- ITIL v4 knowledge/experience
- Strong experience in 3rd line support and user experience engineering
- Analytical problem-solving mindset
- Excellent communication and collaboration skills
- Ability to juggle multiple priorities and stay calm under pressure
For full details and immediate consideration, please get in touch.
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