Operations Process Manager

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Job Description

Location: Birmingham or London

Salary: Base salary: £47450pa to c.£67300pa depending on skills and experience. In addition, we offer a flexible benefits fund of 20% which is paid on top of the base salary and is fully pensionable, as well as a range of competitive benefits.

HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives, and achieves their full potential. This means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish, and providing personal and professional development opportunities.

As an Operations Process Manager with HS2, you will lead the organisation in delivering the HS2 Operational Scenario workstream as the key operational element of the HS2 Level 2 System Level Assurance requirements related to project delivery, integration, and operational functionality. Working across all functional sub-systems and project disciplines and with suppliers, other duty holders, regulatory bodies, and other external bodies, the role is key in engaging with suppliers and other project disciplines to support project delivery by demonstrating that the delivered railway is integrated and assured as safe and operable to secure safety authorisation for passenger services to commence.

The role is responsible for leading the subsequent scoping, development, production, and assurance of the HS2 Operating Rule Book for all duty holders that will ensure that HS2 IM has a CSM compliant suite of rule book modules and supporting material in place to enable safe operation and maintenance of the infrastructure in compliance with all legal and regulatory requirements as an integral component of the organisational Safety Management System.

About the role:

• Lead the Operational Scenario organisational level 2 assurance activity across all modes of operation and all sub-system technical functionality to demonstrate how the HS2 IM organisational design is efficient and safe.
• Lead the development of the HS2 IM Operating Rule Book, leading cross-functional teams of internal and external stakeholders in content development and assurance to compliance with CSM-RA, ROGS, Railways Interoperability Regulations, and other applicable legislation and regulatory requirements.
• Develop and implement the strategy to ensure requirements contained within applicable National Technical Specification Notices and Railway Group and Industry Standards are identified and addressed in the HS2 Rule Book.
• Identify and implement assurance requirements for the operational rules content to ensure compliance with applicable legislation, in particular CSM-RA.
• Provide expertise and input into the development of training for the organisation through provision of direction, review, support, and advice training development and delivery where the operating rules drive or influence content.
• Lead the engagement with suppliers and integration and systems safety teams to ensure the development of operational rules and sub-system functionality and design are aligned to optimise safety, operability, and performance.
• Act for HS2 in liaison with internal and external stakeholders and other rail industry bodies such as the ORR, RSSB, and RAIB.
• Collaborate to ensure the development of the suite of HS2 IM Operational Standards including the operations and control manual, single duty holder supplementary instructional material, and all associated processes and procedures are aligned with Level 2 assurance activity outputs and consistent with the HS2 Operating Rule Book.
• Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work.

About You:

Skills:

• Clear and effective communication skills to support stakeholder engagement and management.
• Ability to work under pressure in a busy and varied environment, working under your own initiative against challenging timescales and milestones.
• Collaborative, flexible, and adaptable in engagement with diverse agencies, organisations, and functional sectors.
• Ability to provide high quality cohesive technical authorship to policies, standards, and processes.
• Planning and organising - successfully managing several workstreams at different development milestones simultaneously.
• Critical thinking - analysing and assessing complex factors to enable evidence-driven decisions.
• Innovative in delivering solutions that address known industry issues and incorporate best practice.

Knowledge:

• The operational scenario methodology to satisfy user needs.
• Legislative and regulatory requirements applicable to the safe operation of the revenue service railway including CSM, ROGS, Railway Interoperability Regulations, and the Management of Health & Safety at Work Regulations.
• Knowledge of all relevant standards governing safe operation of a mainline railway.
• The functional structure of the UK rail network and individual and collective accountabilities and responsibilities of duty holders.
• Assurance methods and their application including hazard identification and mitigation.
• The application of project and programme management techniques.
• The major project lifecycle and how different elements of a programme are managed to successful delivery.
• NEBOSH General Certificate or equivalent qualification.

Type of experience:

• Application of the operational scenario process in rail projects.
• Technical authorship and production of well-structured management plans, policies, standards, and processes.
• Experience of development and application of standards for an operational railway.
• Project Management, both in an individual capacity and as part of a wider programme delivery.
• Quality management, risk assessment, hazard identification, and mitigation.
• Working with assessment bodies (AsBo) to achieve successful safety assessment reports.
• Engagement, consultation, and negotiation with internal and external stakeholders at all levels.

The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity, and Respect.

It is expected that you will actively promote and embed Equality, Diversity, and Inclusion (EDI) in all your work.

As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant. Applicants must already have the Right to Work in the UK at the time of application.

Any offers made to applicants will be subject to satisfactory completion of pre-employment checks.

We ask for a variety of detail in your online application; however, we perform the first assessment of suitability for a role based solely on the information in your CV.

About Us

High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network, improving capacity and journey times, boosting the economy, and creating thousands of jobs.

HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff.

HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety.