Operations Performance Partner / Business Improvement Project Manager

a2dominion; Ealing; Hybrid; GBP 42,000 - 45,000; Full time

Job description

Operations Performance Partner / Business Improvement Project Manager with experience of setting up performance measures, project management, delivery and evaluation, who has good problem-solving and communication skills, is required to join our Operational teams at A2Dominion.

This role is known internally as a Performance Partner.

SALARY: £42,628 - £44,871 pro rata + Generous Benefits (see below)

LOCATION: Hybrid – Candidates can be based in either the Ealing, Oxford, Staines or Winchester Offices as their main base with attendance required once a week. There will be a requirement to travel to all offices for monthly in-person meetings and on an ad-hoc basis as required. Candidates must be comfortable and able to travel either by car or public transport to these locations.

JOB TYPE: Full-Time, 12 Month Fixed Term Contract (with the possibility to extend)

WORKING HOURS: 35 hours per week, Monday to Friday.

JOB OVERVIEW

We have a fantastic new job opportunity for an Operations Performance Partner / Business Improvement Project Manager with experience of setting up performance measures, project management, delivery and evaluation, who has good problem-solving and communication skills. Working as the Operations Performance Partner / Business Improvement Project Manager you will be the driving force behind one or more Operational teams, providing insightful, effective and results-driven business support.

As the Operations Performance Partner / Business Improvement Project Manager you will be enabling and empowering Operational service leads to focus on what truly matters – enhancing customer satisfaction, boosting performance and driving improvement.

DUTIES

1. Be an integral member within a high performing team who provide Operational Service Leads and other managers with day-to-day assistance on all issues relating to the quality, performance and improvement of services – using LEAN principles where appropriate.
2. Develop a detailed understanding of business processes, priorities and opportunities to improve.
3. Use business intelligence, customer insights and quality assurance feedback to identify, coordinate and deliver projects to improve customer satisfaction and service performance.
4. Utilise a detailed understanding of business areas to support the development of policies, procedures and processes, business continuity and cross-cutting business improvements such as IT and infrastructure changes.
5. Be responsible for raising the profile of Operational teams by coordinating, maintaining and updating departmental requirements for communication material – including Intranet and Internet pages.
6. Support the service leads with annual activity plans including project management responsibilities and assistance with progress monitoring and reporting.
7. Be responsible for managing information in relation to legislative or contractual responsibilities such as contract libraries and relationship mapping.
8. Maintain expert awareness of compliance and best practice.
9. Contribute towards high quality performance and impact reports to demonstrate the value of Performance Partners including value added through project-based activities.
10. Participate in improvement workshops, including supporting pre-work preparation, attending workshops, and ensuring follow-up actions are carried out.

CANDIDATE REQUIREMENTS

1. Educated to A-Level (Grades A*-C) or equivalent in Maths and English.
2. Experience of project management, delivery and evaluation.
3. Experience of driving innovation and embedding new ideas within the public sector, charity or voluntary sector.
4. Experience of setting up performance measures for monitoring progress of services against contract and departmental business plan objectives.
5. Able to work effectively and diligently at a fast pace and meet tight deadlines with a keen eye for detail.
6. Confident approach to problem-solving ensuring matters be resolved swiftly and satisfactorily.
7. Excellent stakeholder relationship management skills and proven ability to maintain successful relationships with colleagues and customers.
8. Proficiency in Microsoft Office and willingness to quickly adapt to new systems.
9. Previous experience working in a business improvement or project management role is desirable.
10. Experience in the Housing sector would be desirable to demonstrate knowledge of housing legislation, regulation, policy and best practice.
11. This role will require some travel between offices, so it would be desirable for you to hold a clean UK driving licence and have access to a car or reliable transport links.

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Flexible working.
• Investment in your learning and development.
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C13153

This job is being advertised by AWD online on behalf of a2dominion Group Ltd.