Operations Manager Schools & Communities (Maternity Cover)

Historic Royal Palaces; East Hertfordshire; Hybrid; GBP 51,000; Full time

Job description

Location: Tower of London or Hampton Court Palace – location to be agreed with successful candidate. Please note that regular working across Historic Royal Palace’s (HRP) London sites is a requirement of this role.

Join Historic Royal Palaces (HRP) at a pivotal moment of growth as our Public Engagement Operations Manager – Schools & Communities. We have a new strategic objective to be a charity for everyone. To do this we are investing in the renovation of existing learning spaces, creating a new learning and community centre at the Tower of London and expanding the breadth and depth of our onsite and outreach provision for school and community audiences.

We’re looking for a highly organised and collaborative leader to oversee the day-to-day operations and contribute to the strategic development of our dynamic education and community programmes across London sites, including the Tower of London, Hampton Court Palace, and Kensington Palace.

You’ll lead a dedicated team delivering exceptional experiences for schools and communities, manage key operational systems, and contribute to major new developments such as the Tomorrow’s Tower learning centre. From volunteer coordination to safeguarding, financial planning to the management of our learning centres—this role offers breadth, challenge, and the opportunity to make a lasting impact.

What We’re Looking For

We’re seeking someone with proven operations and team management experience, ideally in a cultural, heritage, arts or education setting. You will be committed to bringing our shared history and heritage alive for ‘everyone’ and be a passionate advocate for our school, family and community audiences and programmes. You’ll be confident in forging strong working relationships across departments, managing complex logistics, and ensuring compliance with safeguarding, health & safety, risk management and data protection standards. Strong communication, a commitment to excellent customer service, and the ability to lead a high-performing team are essential.

Flexibility to work across our London sites is essential.

An Enhanced DBS check and occasional weekend and evening working are requirements of this role.

If you’re passionate about creating inclusive, inspiring experiences for diverse audiences and enjoy making things run smoothly behind the scenes, we’d love to hear from you.

Benefits Include

• Hybrid working
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & Bonuses
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces

Salary: £50,630.00 per annum.

Closing date: 23:55pm Tuesday 6th May 2025

Interviews: Tuesday 20th May 2025

We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.

Find out more and apply by visiting www.hrp.org.uk/recruitment

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.