Operations Manager - Performance and Projects

University College London Hospital; London; On-site; GBP 45,000 - 75,000; Full time

Job description

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Job overview

UCLH are seeking an outstanding leader for the largest Division in UCLH, which incorporates the UK's largest neuroscience centre and one of the largest neuroscience centres in the world.

We are seeking an ambitious, motivated, adaptive and driven candidate to deliver upon the many opportunities this role presents.

Main duties of the job

As Operations Manager for the £280m turnover Queen Square Division within the Specialist Hospitals Board of UCLH, you will work with a high performing team to ensure high quality, efficient, timely and patient-focused clinical services. With a track-record of delivery of demanding agendas, you will lead your team in providing exceptional management support.

The role covers a range of support to delivery for specialities including neurology, specialist services, outpatients, as well as interventional and inpatient directorate, as well as Royal London Hospital for Integrated Medicine, and diagnostics. The post is responsible for incredibly exciting developments such as capital projects and business continuity for estates and facilities related programmes for the division.

The Operations Manager will be responsible for the tactical and operational management of Queen Square Operational Services and provide advice and support on all aspects of non-clinical services, modernisation and business issues. The post holder, in conjunction with the Assistant Divisional Manager, will support estate queries, challenges and business continuity plans around infrastructure, estates and projects on behalf of the divisional leadership team at Queen Square.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Person specification

Knowledge & Qualifications

Essential criteria

• Degree and/or an appropriate professional qualification or equivalent.
• Excellent IT skills including good working knowledge of MS packages
• Specialist Knowledge across a range of work procedures

Experience

Essential criteria

• Previous managerial experience in a large and complex organisation preferably within the NHS.
• Proven experience in service improvement and development
• Proven experience in effective management of budget and effective leadership of staff.
• Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans.
• Demonstrate a knowledge and understanding of current issues and practices within the NHS.
• A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills & Abilities

Essential criteria

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Ability to prioritise effectively.
• The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
• Quality focused with an innovative approach and the ability to solve complex problems.
• Evidence of political awareness and sensitivity to the high profile of the Trust.

Personal Qualities

Essential criteria

• A facilitative and inclusive approach to management.
• Demonstratable ability to meet Trust Values of safety, kindness, teamwork and improving.

Other requirements, including:

Essential criteria

• Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality, diversity and inclusion in the workplace and in service delivery and development.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.