Operations Manager - New Bank Health Centre

NHS; Manchester; On-site; GBP 32,000 - 37,000; Full time

Job description

Operations Manager - New Bank Health Centre

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for a skilled Operations Manager to lead the operations at New Bank Health Centre.

New Bank Health Centre is a practice located in Longsight, Manchester. We are situated on Stockport Road in a purpose-built medical centre which offers great links to public transport. The practice has recently been acquired by gtd healthcare following a procurement process and serves approximately 6,500 patients in the local and surrounding areas.

As an Operations Manager, you will be an effective communicator with excellent organisational and motivational skills achieving the best out of your team. You will be able to work without direct supervision and be able to prioritise work and problem solve in a variety of situations making use of other team members and resources around you.

This is a high-profile appointment, and we are looking for an excellent candidate with operations management experience and somebody that can demonstrate they have successfully led primary care teams in a previous role.

The successful candidate will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team complement the high-quality services we provide.

Main duties of the job

• Support leadership throughout your teams.
• Manage the practice, ensuring quality standards and targets are met.
• Operational line management of clinical and non-clinical staff including all aspects of human resource management.
• Develop positive and effective working relationships with other gtd healthcare departments for accurate communication concerning clinical governance, risk management, quality assurance.
• Promote relationships with commissioners, other health care providers, and key partners to support integrated patient care.
• Participate in the maintenance of quality governance systems and processes.
• Collaborate with clinical teams to improve health care quality responding to local and national policies.
• Support the development of effective monitoring and quality assurance methods for the Operations function.
• Share systems knowledge to enhance service quality.

About us

At gtd healthcare, we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care, offers patients the best experience possible and a unique opportunity to transform services.

We are keen to support staff to excel in their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and are passionate about providing the best possible healthcare for our patients.

Benefits package

As an employee of gtd healthcare, you'll benefit from:

• Working for a values-driven organisation;
• Real living wage employer;
• Access to Wagestream for flexible pay streaming;
• 30 days annual leave, rising to 32 after five years;
• Flexible working hours and policies;
• Family-friendly and carer policies;
• Opportunities to apply for innovation and quality awards;
• Access to gtd healthcare wellbeing initiatives;
• Social and fun activities;
• Cycle to work scheme.

Job responsibilities

Leadership and Support for Others

• Support leadership throughout your teams.
• Manage the practice, ensuring quality standards and targets are met.
• Be a member of gtd healthcare operations team providing high quality clinical services.
• Operational line management of clinical and non-clinical staff.

Communication

• Develop effective working relationships within gtd healthcare departments.
• Promote relationships with commissioners and other healthcare providers.
• Ensure remote workers feel embedded within the gtd team.

Delivering a Quality Service

• Put patients first and commit to quality care.
• Participate in quality governance systems maintenance.
• Collaborate with clinical teams to improve quality responding to policies.

Performance and Systems Management

• Support monitoring and quality assurance methods for Operations.
• Share systems knowledge to enhance service quality.

Leadership Personal and People Development

• Promote the workplace as a learning environment.
• Encourage reflective practice within the team.
• Develop a training programme and competency framework for non-clinical staff.
• Support user and carer involvement in service delivery.

Corporate Responsibility

• Contribute to local community well-being.
• Work as an effective team member.
• Define values and policies impacting care delivery.

Person Specification

Qualifications

• Management qualification or relevant degree and work experience.

Experience

• Operational management experience, including supervisory experience.
• Performance management experience.
• Experience implementing operational systems solutions.
• Experience managing a remote workforce.

Skills and Attributes

• Embed organisational values in all activities.
• Ability to work with multi-disciplinary teams.
• Excellent communication and interpersonal skills.
• Proactive, flexible, positive attitude.
• Negotiation and conflict management skills.
• Ability to work within a team.
• Highly motivated and enthusiastic.
• Ability to work flexibly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

£32,094 to £36,594 a year depending on experience.