Operations Manager Job

Greycoat Lumleys; England; On-site; GBP 30,000 - 60,000; Full time

Job description

Operations Manager Job in Staffordshire

Position Title: Operations Manager

Location: Staffordshire

Job Type: Full-time

Salary: Competitive, based on experience

About the client

Our client is a Grade II* listed country house set amidst 400 acres of stunning historic parkland. As a premier venue for luxury weddings, corporate events, retreats and holiday accommodation, we take pride in delivering exceptional and seamless execution. We are now seeking a highly organised, hands-on Operations Manager to drive the business forward while ensuring the impeccable and slick delivery of our wedding product and overseeing the care and management of the historic house and gardens.

The Role:

As Operations Manager, you will be responsible for the smooth running of the hall's weddings and events business whilst overseeing the operational upkeep of the house, gardens and holiday lets. This role requires a strategic thinker with a keen eye for detail, excellent leadership skills and a passion for delivering exceptional customer experiences.

You will play a key role in embedding sustainable business practices, ensuring a transparent roadmap to achieving carbon net zero. This includes working with suppliers, contractors and internal teams to reduce waste, improve energy efficiency, and implement environmentally responsible solutions that align with the venue’s long-term sustainability goals.

Key responsibilities:

Wedding & Events Management

• Oversee the end-to-end delivery of weddings, events and accommodation stays, ensuring an exceptional guest experience

• Work closely with couples, planners and suppliers to bring wedding visions to life, ensuring flawless execution

• Coordinate event logistics, from set-up to breakdown, ensuring the highest standards of presentation and service

• Lead and manage on-the-day operations, problem solving proactively to guarantee smooth running

• Ensure all health and safety and compliance measures are met for events, stays and venue operations.

House and Venue Operations

• Maintain the operational upkeep of the hall, ensuring the house, gardens and accommodation lets are always presentable and well-maintained

• Oversee general maintenance, repairs and restoration in line with Grade II* listing regulations, working with the house Caretaker and Housekeeper, contractors and conservation specialists as required.

• Manage suppliers and service providers for housekeeping, contract cleaning, security, catering and general maintenance

• Ensure compliance with fire safety, health & safety regulations and security protocols.

Business Growth & Development

• Identify opportunities to enhance venue operations, guest experience and revenue generation.

• Working with the Sales and Marketing team to maximise bookings and ensure operational readiness for venue show rounds, open house events and promotional activities.

• Develop and implement operational efficiencies to streamline event execution and house management without compromising on standards

• Maintain and build relationships with wedding industry partners, suppliers and stakeholders to strengthen the venue’s reputation

People Management & Leadership:

• Lead, train and inspire a small team, ensuring high standard of service and professionalism.

• Manage staffing levels, rotas and operational team schedules for events and maintenance.

• Foster a culture of excellence, teamwork and accountability across all areas of the business.

Key Skills & Experience

• Proven experience in operations, events, ideally within an historic venue, luxury hospitality or events setting.

• Exceptional organisational and multitasking skills, with the ability to handle complex logistics and multiple events.

• A keen eye for detail and a passion for delivering first-class guest experiences.

• Strong leadership and people management skills, with experience in staff coordination and supplier management

• Knowledge of building maintenance, compliance and historic property management (desirable not essential)

• Confident communicator, with the ability to think on your feet and handle challenges calmly and efficiently.

• Problem solving mindset, with the ability to think on your feet and handle challenges calmly and efficiently.

Why join?

• Work in a stunning heritage venue with a rich history and exciting future

• Be part of a growing business, shaping and improving its operational success

• Enjoy a varied role that combines events, hospitality and business strategy

• Competitive salary and the opportunity to make a real impact on a prestigious venue’s future.

If you are a highly organised, ambitious operations professional with a passion for excellence we’d love to hear from you.