Operations Manager - Harrods\Bond

Position

The Operations Manager supports the Store Manager in all the activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning, and store maintenance.

Job Responsibilities

1. Store Operations
   Maintain constant communication with EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store. Coordinate all the activities related to flagship store operations that are not sales activities. Analyze the store operation procedures and take action on possible optimization of the processes. Support the store manager in the organization of the daily morning briefing.
2. Stock Management
   Coordinate the stock team in maintaining accurate and complete inventory of company products, materials, supplies, equipment, and tools under his/her control and necessary for efficient job-related operations. Review with the stock manager all the logistic and product moving activities and ensure everything is done smoothly. Coordinate the picking in-store activities for the e-shop and ensure all the monthly KPIs are met.
3. Cash Procedures and Cashier Operation Management
   Coordinate the cashier's procedures. Support the training of new processes and align the team on new legal rules. Train the cashier team in the selling etiquette process, ensuring they perform with the company's luxury standards. Be a Brand Ambassador in managing Customer Reclaim and After Sales guidelines.
4. Store Administration
   Coordinate all the activities of the store back office. Ensure the administrative activities are done in accordance with Company Guidelines. Ensure the store routine maintenance activities are completed in compliance with Italian law. Manage travel and expenses, and Uniform and Clothing Management.

Profile

• Min. 3-5 years in a managerial role in Operations
• Strong analytical skills
• Strong attention to detail
• Luxury touch
• Solid communication skills
• Fluent in English