Operations Manager - Franchise

Are you a dedicated professional with a passion for hospitality and a proven track record in hotel management? Spark by Hilton London Romford is seeking a dynamic Operations Manager to oversee the day-to-day operations of our hotel and ensure an exceptional guest experience.

Key Responsibilities:

1. Manage daily operations to ensure smooth and efficient functioning of the hotel.
2. Lead and motivate a team of staff, fostering a positive and productive work environment.
3. Ensure high standards of customer service and guest satisfaction.
4. Oversee financial performance, including budgeting, forecasting, and cost control.
5. Implement and maintain hotel policies, procedures, and standards.
6. Coordinate with various departments to ensure seamless operations.
7. Handle guest complaints and resolve issues promptly and professionally.
8. Monitor and maintain the quality of facilities and services.
9. Ensure compliance with health and safety regulations.

Work Experience

1. Minimum of 3 years of experience in hotel management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Proven ability to manage budgets and financial plans.
5. Exceptional problem-solving skills and attention to detail.
6. Ability to work flexible hours, including weekends and holidays.
7. A commitment to delivering high-quality guest experiences.

Why Join Spark by Hilton London Romford?

1. Competitive salary and benefits package.
2. Opportunities for career growth and development.
3. A supportive and collaborative work environment.
4. Be part of a globally recognized brand known for excellence in hospitality.

If you are a proactive and results-driven individual with a passion for hospitality, we would love to hear from you!

Apply now to join the Spark by Hilton family and help us create memorable experiences for our guests.