Operations Manager & EA to Senior Pastors - Across Gas Street Locations

Operations Manager & EA to Senior Pastors - Across Gas Street Locations

5th November 2024

Key Objectives:

As Operations Manager, you will be responsible for managing the operations and activities across Gas Street locations with a focus on Gas Street Central & St Luke’s, interacting with all areas of church life. You will also create effective systems, structures and templates to be used across Gas Street locations and line manage members of the Operations Department.

As EA to Senior Pastors, you will be the first point of contact for the Senior Pastors communications, schedules and administrative workload. You will also hold the administrative function on behalf of the organisation, and work closely with the Head of Operations to ensure that internal communications are streamlined with various stakeholders.

This is a varied and important role, and will attract someone with a flair for administration and a love for supporting people.

Key Areas of Responsibility:

Operations Manager

• Systems & structures: create templates for systems & structures that can be used across Gas Street locations, and implement operational processes at GS Central & St Luke’s.
• Project Management: lead & manage various projects, and implement new systems within agreed timescales.
• Location Oversight: in liaison with the Operations Team, ensure templates and structures are outworked across Gas Street locations.
• Centralised events: ensure all events and Sundays are smoothly executed and well-planned, including direct management of some centralised events where required (e.g. Christmas, Wildfires).
• Venue Hire: line manage the Venue Hire & Conference Coordinator to ensure venue hire strategy & targets can be achieved by adapting church ministry requirements around possible enquiries.
• Events Team: oversee, recruit new members and envision the Events Volunteer Team.
• Hospitality: oversee the hospitality supplies for GS Central & St Luke’s events and Sundays; including ensuring the church kitchen is fully stocked & reset after use.
• Internal & external communications: work closely with the Executive Lead to ensure up-to-date location information is communicated in a streamlined manner across the organisation.
• Administration: manage the effective and efficient operation of the GS Central & St Luke’s locations and other administrative resources.
• Troubleshooting: work within Gas Street’s values to quickly find solutions to issues.
• IT: oversee the management of the IT systems and hardware, including general maintenance of church systems.
• GDPR: liaise with the Executive Lead to ensure the data protection policy is outworked, and all staff are compliant with privacy legislation and other applicable data protection laws.
• Facilities: in liaison with the Facilities and Health & Safety Manager, support the smooth running of the Gas Street facilities and contracts across all locations to ensure their effective & safe use for both ministry and income.
• Health & Safety: ensure the GS Central & St Luke’s locations are complying with the organisation’s Health & Safety Policy and that risk assessments have been received for events.

EA to Senior Pastors

• Provide a full range of administrative duties to the Senior Pastors and ensure the efficient and effective running of their daily business: including diary management, emails, conferences, travel arrangements, expenses etc.
• Act as a first point of contact for people seeking contact with the Senior Pastors.
• Work closely with the Executive Lead on internal communication, scheduling & planning.
• Draft, as appropriate, outgoing correspondence, and documents that are the direct responsibility of the Senior Pastors.
• Compile agendas for core meetings and minute taking where required.
• Assist the Executive Lead & PCC Secretary with administration of Church Governance where required.
• Other administrative duties as required, including organising guest travel, accommodation, hospitality and itineraries.

Provide other operational support to the staff team of Gas Street Church as agreed with the Executive Lead & Senior Pastors.

Person Specification:

• Proven experience in project management and administration.
• Proven experience in managing multiple stakeholders.
• Strong leadership and management skills.
• Highly motivated and able to take initiative.
• Effective negotiating and influencing skills.
• Maintaining confidentiality on highly sensitive matters.
• Proactive and self-motivated.
• An ability to juggle a broad range of responsibilities and work well under pressure.
• Initiative to seek solutions and implement new ways of working.
• Excellent time management skills with proven ability to prioritise workload.
• Excellent organisational and administrative skills.
• Personal walk with Jesus underpinning a lifestyle of integrity.
• There is a genuine occupational requirement that the post-holder be a practising Christian.
• A full, clean driving licence & access to a car is desirable, but not essential.

Working Requirements:

• Full-time, permanent role (37.5 hours per week).
• 25 days annual leave (pro-rata).
• Statutory bank holidays.
• Three additional days at Christmas.
• Three retreat days across the year (one per term).
• Evening and weekend flexibility as required.

To find out more and to apply for the role, please click here.

Applications close: Wednesday 27 November 11.55pm.

Interview date: Monday 2 December PM.

The PCC of St Luke's is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.

We welcome applications from any individuals who feel that they meet the person specification, in particular from those who are currently under-represented on our staff team such as those from ethnic minority backgrounds and those with visible or invisible disabilities.