Operations Manager - Commercial Cleaning Company

Operations Manager (Full-Time) - Commercial Cleaning Company

Overview:

The Operations Manager for our commercial cleaning company plays a pivotal role in overseeing and optimizing the day-to-day operations to ensure efficiency, quality service delivery, and client satisfaction. This role requires a blend of leadership, strategic thinking, and hands-on involvement to manage various aspects of our cleaning services. This is a full-time position, Monday – Friday, and may require occasional evenings or weekends.

Responsibilities:

1. Supervise and lead teams of cleaning staff, including hiring, training, and performance management.
2. Schedule and allocate resources effectively to meet client demands and maintain service standards.
3. Conduct regular performance evaluations and provide coaching and feedback to improve team performance.

Operations Oversight:

1. Monitor and optimize workflows to maximize efficiency and minimize costs while maintaining quality standards.
2. Coordinate with other departments such as scheduling, procurement, and HR to streamline operations.
3. Bilingual is a plus.

Client Relationship Management:

1. Serve as the primary point of contact for subcontractors and key clients, addressing their concerns, resolving issues, and ensuring satisfaction.
2. Conduct regular site visits and inspections to assess service quality and identify areas of improvement.
3. Ability to work under pressure and handle multiple tasks simultaneously.

Working Conditions:

1. The role may require occasional evening or weekend work to accommodate client schedules or address emergencies.
2. Travel to client sites for inspections and meetings may be necessary.

Quality Assurance:

1. Implement quality control measures to ensure that cleaning services meet company standards and client expectations.
2. Conduct regular audits and inspections to identify deficiencies and implement corrective actions.
3. Stay updated on industry best practices and technology to continuously improve service quality and efficiency.

Health and Safety Compliance:

1. Ensure compliance with health and safety regulations and company policies to create a safe work environment for employees and clients.
2. Provide training on proper cleaning techniques, equipment usage, and safety protocols to minimize accidents and injuries.

Budget Management:

1. Assist in the development of annual budgets and forecasts for operations-related expenses.
2. Monitor expenses, identify variances, and implement cost-savvy initiatives without compromising service quality.
3. Procure supplies and equipment as needed, maintaining vendor relationships.

Qualifications:

1. Operations Management or related field (preferred).
2. Proven experience of 2-3 years in operations management, preferably in the cleaning services industry.
3. Excellent communication and interpersonal abilities, with a customer-centric approach.
4. Solid understanding of cleaning techniques, equipment, and products.
5. Proficiency in Microsoft Office Suite and cleaning management software.
6. Knowledge of health and safety regulations and compliance standards.
7. Strong problem-solving skills with a keen attention to detail.

Salary: Starting at $60,000 plus per year, commensurate with experience.