Operations Manager

Compass Group UK; York; On-site; GBP 36,000; Full time

Job description

Location: National Railway Museum, York

Salary: £36,000 per annum

Hours: 40 hours per week, 5 days over 7

Contract: Permanent

The National Railway Museum in York offers a distinctive and historic venue for conferences, events, and exhibitions, featuring a variety of adaptable spaces to suit different event sizes and formats. From hosting intimate meetings and exhibitions to pre-dinner receptions and gala dinners in the iconic Great Hall, our venue provides a truly unique setting for memorable occasions.

We’re looking for a proactive and passionate Operations Manager to join our committed team at the National Railway Museum. In this key role, you'll help oversee the seamless delivery of high-quality culinary experiences across a wide variety of events. Your focus will be on maintaining excellence in food standards, service, and presentation. If you thrive in a fast-paced environment and are excited to contribute to exceptional guest experiences in a unique and historic venue, we’d love to hear from you.

Key Responsibilities:

1. Lead & Inspire - Managing the team to ensure smooth daily operations and outstanding service.
2. Financial Oversight - Control budgets, align with client objectives and drive financial success.
3. Client Management - Act as the key point of contact, ensuring client satisfaction and bringing their vision to life.
4. Operational Excellence - Maintain high standards across all hospitality spaces.
5. Innovation & Quality - Keep food and drink offerings fresh, exciting and sustainable.

About you:

1. Proven experience in a mid-level management role within a catering business.
2. Strong leadership and team management skills, with the ability to manage both front and back-of-house teams.
3. Financially astute, with experience managing budgets and aligning with client objectives.
4. Passionate about food and delivering excellent customer service.
5. Excellent communication skills, with the ability to prioritise tasks in a fast-paced setting.
6. Strong influencing skills, with the flexibility to be hands-on when necessary.

About us:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

1. Contributory pension scheme
2. Grow your career with our Career Pathways and MyLearning programmes
3. Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
4. Exclusive travel discounts with TUI, Expedia, Booking.com and many more
5. Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
6. Up to 44% off cinema tickets to enjoy your favourite blockbuster
7. Receive cash rewards every time you spend and use them on a wide range of brands
8. Un-wind with us with free wellness, mindfulness and exercise classes
9. You can share all discounts and offers with your friends and families

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/3004/60031001/52638807/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!