Operations Manager

We're recruiting for an Operations Manager to join the Dobbie’s Team. Reporting to the General Store Manager, you’ll be responsible for the operations across the centre. This is a compliance role which includes loss prevention, health & safety, stock management, plus the management of out of hours replenishment.

You'll spend your time leading your team to deliver compliance, exceptional customer service and shop floor standards. Your proactive thinking and retail management expertise will make the most of every sales opportunity.

About The Role

1. Overseeing the centre operations, maximising profitable sales and growth while creating a unique customer focussed environment.
2. Taking the lead in creating a great place to work for everyone on a day to day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
3. Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey.
4. Working closely with our central support teams, maintaining top notch communication, stock supply and response.
5. Ensuring compliance and health & safety regulations are carried out across the centre, whilst caring for employee and customers welfare at all times.
6. As a member of the senior management team you will also have duty manager responsibilities including key holder duties.

1. You’ll bring operations expertise with proven experience of retail operations management.
2. Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
3. Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment.
4. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements.
5. Positivity managing change, you'll lead the team through each season with care and motivation to deliver the best.

1. Generous annual leave entitlement.
2. Fantastic team member discount to be enjoyed in the store, restaurant and foodhall.
3. Thriving culture; the Dobbies team are passionate, diverse and committed to our customer.
4. Stakeholder pension with shared employee and employer contribution.