Operations Manager

Support Revolution; West Midlands; Hybrid; GBP 40,000 - 80,000; Full time

Job description

We are a rapidly expanding global software support company, and as we continue to scale, we’re seeking a dynamic and experienced Operations Manager to collaborate closely with our Chief Operating Officer. This is a rare chance to join us at a pivotal moment and to help shape the future of our business. If you thrive in a fast-paced environment and want to make a real impact, apply today!

About the role:

As the Operations Manager, you will be instrumental in overseeing the daily operations of our business, ensuring seamless efficiency across multiple regions, including the UK, India, and the USA. You'll collaborate closely and help manage the Operations team to optimise processes and support the organisation’s exciting growth on a global scale. This is a high-impact, hands-on role where you will work side-by-side with the COO, taking on exciting challenges that will expand your experience of business operations on a global scale.

This full-time role can be based in our Berkshire office, hybrid or fully remote.

What you’ll be doing:

1. Provide day-to-day operational management and guidance across the Operations teams including, Human Resources, Finance, IT, Talent Acquisition and Office Management.
2. Help lead, manage and develop the team to foster a culture of high-performance and continuous improvement.
3. Manage projects, ensuring they are delivered on time and to budget.
4. Develop and implement policies and procedures, ensuring global compliance.
5. Act as a key liaison between teams, ensuring seamless communication and workflow.
6. Work closely with Finance to oversee budget and operational costs.
7. Develop, support and execute strategic plans in conjunction with Senior Leadership.
8. Step in for the COO when required, making key decisions in their absence.

What we’re looking for:

1. 5+ years in an operational leadership role, preferably in a global environment.
2. Expert knowledge of UK legislation and operational processes (familiarity with India and US regulations is a plus).
3. Proven leadership and management skills with a track record of managing teams to operational excellence.
4. Excellent influencing and stakeholder management skills.
5. The ability to work in a fast-paced environment, balancing strategic planning with hands-on execution.
6. Strong written and verbal communication skills.
7. Excellent problem-solving skills and a proactive approach to challenges.
8. A self-starter mentality with a detail-oriented and results-driven work ethic.

Interview process:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role.
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team.
3. Team Interview - Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Salary and Benefits:

1. Competitive Salary: based on skills and experience.
2. Generous Annual Leave: Take plenty of time to recharge, plus extra days as you grow with us.
3. Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days.
4. Birthday Leave: Celebrate YOU by taking your birthday off.
5. Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication.
6. Company Pension Scheme: Secure your future with our Company pension scheme.
7. Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits.
8. Hybrid Working Model: Choose the flexibility of remote work or office days, even working from our overseas locations!
9. Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell.
10. Personal Development: We invest in you with tailored training and career growth.
11. Employee Referral Scheme: Get rewarded for bringing great talent to our team.
12. Company Beer Fridge: Wrap up your day with a cold one at 4 p.m. (Or grab a soft drink or fresh fruit if you're feeling virtuous - your call!)

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

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