Operations Manager

Operations Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

You’ll manage a team of highly skilled mechanical and electrical field service engineers working on our drives and motors portfolio at customer sites across the UK and occasionally overseas. Our customers range from automotive wind tunnels to wind turbine generations and papermills to steel plants. You’ll be crucial in delivering the premium service our customers expect. Responsibilities will include:

1. Managing day-to-day operations to meet customer demands
2. Overseeing large shutdowns and complex projects throughout the planning, execution and delivery phases engaging with stakeholders as required
3. Supervise, support and develop field service engineers to increase their technical competency
4. Identify improvement opportunities to provide efficiencies, cost savings and improved customer experience
5. Develop and implement quality control processes to maintain consistently high standards of work
6. Proactively build and maintain positive relationships with customers and area sales managers, acting as a point of contact for concerns and escalations
7. Driving continual improvement and cultural development in health, safety and environmental performance

Qualifications for the role

• Field Service experience in Electrical Engineering is essential
• Operational mindset
• Highly motivated individual
• Strong interpersonal skills
• Previous experience working with Motors and Generators or Variable Speed Drives
• Line Manager Experience
• Experience managing safety

More about us

For the 4th year running ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices. ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.