Operations Manager

Job ID: 2927917 | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together, to push excellence in safety, quality and productivity across our sites. At your site, you will lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

1. Manage and develop a team of Area Managers
2. Lead operational teams on a shift, deal with issues, and positively impact site performance
3. Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
4. Work closely with other support teams, including HR, Finance, Health and Safety, and Security
5. Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts (including afternoons and nights) at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

BASIC QUALIFICATIONS

1. A degree
2. Relevant experience in people and stakeholder management
3. Written and spoken English language skills
4. Relevant experience in using data or anecdotal evidence to influence business decisions
5. Relevant experience in key areas of production and supply chains

PREFERRED QUALIFICATIONS

1. Experience in Lean, Six Sigma and Kaizen techniques
2. Experience in a similar logistical working environment
3. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is committed to a diverse and inclusive workplace. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.