Operations Manager

NHS; Reading; On-site; GBP 30,000 - 60,000; Full time

Job description

Job summary

Russell St Group Practice is a thriving GP Practice based near Reading Town Centre. The Practice has three sites with a patient population of 9,000.

Currently we are seeking an Operations Manager who will oversee the day to day running of the Practice. The Practice comprises of a friendly team of clinical staff and admin staff. You will be supported by the Practice Manager and the Senior GP Partners.

The location of the Practice is commutable both by bus and is within walking distance from Reading Town Centre.

Main duties of the job

The main duties of the role is to oversee the day-to-day administrative and operational aspects of the practice. To manage and coordinate all aspects of organisation and its functionality. To provide a high-quality service and ensuring compliance with healthcare regulations. Effective communication and collaboration with healthcare providers and administrative staff are crucial. Motivating and managing staff and optimising efficiency. Additionally, you'll oversee the operational efficiency and patient experience. Overall, the role is vital in maintaining the smooth operation of the practice and facilitating the delivery of high-quality patient care in a safe and effective working environment.

Part of the role would be CQC management and you would be responsible for service improvement and the delivery of clinical and administrative areas in the practice.

About us

Russell St Group Practice has been established for many years and enjoys a healthy reputation with patients and the local Practices. Our working environment can be described as focused, dedicated and friendly. We have a number of staff who are very helpful and always willing to go the extra step.

Date posted: 14 April 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Fixed term

Duration: 1 year

Working pattern: Full-time

Reference number: A4865-25-0000

Job locations

Russell Street Doctors Surgery, 79 Russell Street, Reading, RG1 7XG

Burghfield Health Centre, Reading Road, Burghfield Common, Reading, RG7 3YJ

Coley Park Surgery, 80 Wensley Road, Reading, RG1 6DN

Job responsibilities

The role of an Operations Manager will be to oversee the day to day functions of the Practice. This will encompass managing reception staff and patient complaints. Ensuring all health and safety protocols are in place. Overseeing staff holidays and rotas, recording sick leave and conducting return to work interviews. Part of the role will also include ensuring all tasks on Emis are managed effectively. Other areas will also take into account managing QOF and service delivery. We are seeking a candidate who has previously worked in a GP surgery.

Person Specification

IT Skills

Essential

• Previous experience in delivering patient care.
• Good IT skills

Desirable

• CQC knowledge
• Working in a clinical environment

Qualifications

Essential

• GCSE, or equivalent is essential

Desirable

• HR qualification is desirable
• A-Levels

Experience

Essential

• We would prefer for the candidate to have experience in primary care and specifically GP surgery with knowledge of EMIS and AccuRx.
• Staff Management
• An HR background would be desirable.

Desirable

• Human Resources
• Experience of working in primary care
• Experience of working in a GP practice
• Health / Safety

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Russell Street Group Practice

Address: Russell Street Doctors Surgery, 79 Russell Street, Reading, RG1 7XG

Employer's website: https://www.russellstreetsurgery-drswami.nhs.uk