Operations Manager

Job description

BMC Recruitment Group are currently recruiting for an Operations Manager to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.

You will be responsible for overseeing the operations of the office to ensure its smooth and efficient functioning. This includes managing the Group Head of Administration as well as handling front-of-house services, concierge functions, corporate travel, and facilities management.

Key Benefits they offer:

• Salary range between £40,000 to £45,000
• Full-time permanent position
• Office based
• Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
• Free on-site parking
• 33 days annual leave, including bank holidays (increases with length of service)
• Company pension contribution (increases with length of service)
• Financial Services Academy – Allowing employees to develop their career within the wealth management sector
• Company/team events throughout the year

What will I be doing?

Front-of-House Management

• Collaborate with the Group Head of Administration to ensure the front-of-house operates smoothly, maintaining a professional and welcoming environment for clients, visitors, and staff.
• Uphold high standards of customer service and professionalism.
• Oversee the visitor management process to ensure smooth operations.
• Work closely with the Head of Security to implement and enforce security protocols.

Concierge Services

• Support the Group Head of Administration in delivering concierge services for clients, executives, employees, and contractors, including business-related reservations and bookings.
• Coordinate and manage special requests, ensuring that services exceed expectations and enhance the overall experience.
• Maintain exceptional service standards and ensure operational efficiency in all concierge activities.

Travel Coordination

• Collaborate with the Group Head of Administration to manage corporate travel arrangements, including flights, accommodation, and ground transportation.
• Establish and maintain relationships with travel providers to ensure cost-effective, high-quality travel solutions.
• Implement and enforce travel policies to ensure compliance with company standards and cost-efficiency.

Facilities Management

• Manage office facilities, ensuring a safe, clean, and efficient workplace environment.
• Liaise with vendors and service providers for office supplies, maintenance, and repair needs.
• Ensure compliance with health and safety regulations and company policies.
• Monitor and manage office budgets related to facilities and operations.

Team Leadership & Development

• Lead the front-of-house, concierge, travel, and facilities teams, fostering a positive and productive work culture.
• Provide training and professional development opportunities for team members to enhance their skills and service delivery.
• Conduct performance evaluations and implement necessary improvements to team performance.

Our ideal candidate will have:

• Minimum of three years’ experience in office management, facilities management, or a related role.
• Proven leadership and team management skills.
• Exceptional organisational and multitasking abilities.
• Solid understanding of front-of-house operations, concierge services, corporate travel, and facilities management.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and relevant management software.
• Strong attention to detail and problem-solving abilities.
• Discretion when handling confidential information.
• Proactive, solution-oriented mindset.
• High level of professionalism and customer service focus.