Operations Manager

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The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

1. Respect for the planet
2. Respect for our customers
3. Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world-class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology-first, people-centric business.

The Opportunity

Gentrack are currently hiring an Operations Manager to support the Product Development team's operational function. This role requires a business mindset, coupled with exceptional stakeholder management skills and an adaptable program management capability. You'll have oversight on key activity across product development and customer projects, reporting on progress and driving decision making with leadership to progress work and ensure the team is set up for future success.

Gentrack is in an exciting growth phase and pivotal time to ensure the product development teams are set up to support future growth. This role can make a high-value impact through intuitively understanding the areas that can be improved and working closely with leadership and the team on the ground to directly influence how Gentrack develops its new g2 platform and works cross-functionally across the wider business. This role will support the Head of Operations in their role to manage Operations for the Chief Technology Officer and Chief of Products and their respective portfolios. The role will either own or support key operational activity including:

1. Being embedded across the core product teams, understanding the key areas of improvements and problem solving with leadership to set the pathway forward.
2. Oversight and program management of key streams of work relating to g2 and Product Development programs, reporting progress back to key stakeholders and leadership.
3. Support resource management and budget oversight for Product Development including timesheet governance for inter-functional cross-charges.
4. Review and revise internal processes, documenting them to ensure these are well implemented and retained as new employees are onboarded.
5. Act as a conduit between Gentrack Development, Product, Delivery Engineering and cross-functional teams i.e. marketing, sales.
6. Decide and get alignment on objectives of program delivery attaining of scope, quality, resources, budget and timeline.

The Specifics

1. Own oversight of key streams of work for Product Development priorities, coordinating with stream leads and reporting on progress.
2. Proactively identify areas of improvement and problem solve to drive high impact solutions.
3. Create, track and share operational reporting across the Product Development function to drive alignment across the broader team and with executive leaders.
4. Ensure efficiency on Product Development costs including budget oversight and governance across inter-team charges through timesheet data.
5. Lead and collaborate to design, build and roll out business-wide operational processes.
6. Communicate progress, performance, and key milestones to key stakeholders and the executive team.
7. Strategic alignment of work with Gentrack's goals and objectives.
8. Program reporting for varied stakeholders across the business.

What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):

1. Minimum of 5 years operations or program management experience in a fast-paced environment and proven experience in a similar role.
2. Exceptional stakeholder management skills with the ability to influence and get positive outcomes from different personalities effectively.
3. Strong communication and presentation skills, including ability to create visual reporting such as dashboards and progress summaries.
4. Understanding of product development practices and/or industry experience in the utility sector is highly valued.
5. Effectively multi-task across various workstreams and impeccable organisation skills.

What we offer in return:

1. Personal growth - in leadership, commercial acumen and technical excellence.
2. To be part of a global, winning high growth organization - with a career path to match.
3. A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
4. A competitive reward package that truly awards our top talent.
5. A chance to make a true impact on society and the planet.

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.

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