Operations Manager

DHL; Hatfield; On-site; GBP 50,000; Full time

Job description

Pay Rate: £50,000
Grade: K
Contract Type: Secondment - 12 Months
Shift patterns: Monday to Friday
Location: London Euston

PLEASE NOTE: You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Operations Manager to play an integral role within our contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Managing day to day operational activities to fulfil customer requirements OTIF to specification
• Adherence to compliance both internal and external regulatory bodies
• Maintain and promote H&S culture across the site
• Control and monitor IT tools such as RP, BY, APOS
• Monitor agreed resource level across site in line with budgets, and productivity targets
• Manage and enhance performance management
• Engage with Union to facilitate collaboration between management and colleagues throughout the operation to deliver the goals
• Planning corrective action meetings and preparing response to audits
• Support CSR initiatives across site
• Ensure effective communication processes are established for both internal and external customers
• Review, develop and maintain/improve operational processes in line with DfT guidelines
• Record and proactively manage KPIs to drive continuous improvement in the service level and cost performance to AWC
• Work closely with H&S and Food technical team to ensure all standards of food safety are followed
• Liaise with Food Technical team on safety audits and support implementation plans
• Work towards minimising impact on train delays due to operational process error
• Maintain and deliver PI initiatives to help site achieve commercial goals
• Responsible for delivery of financial and non-financial KPIs and Gainshare targets for the site
• Budget management
• Carry out HR functions as required
• Lead and support employee engagement initiatives
• Train and Develop operations team from management to colleague
• Responsible for sickness/absence management. Working towards site KPIs and managing within set HR guidelines

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Preferred experience within catering logistics operation or warehouse logistics operation
• Middle management experience
• IT literate - particularly capable to input, manipulate and analyse Excel data

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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