Operations Manager

Organization overview: Maryhill Burgh Halls is an historic landmark building in North Glasgow. The listed 19th century façade wraps round a modern interior following the building’s comprehensive restoration and reconstruction completed in 2012. The Halls are owned and operated by Maryhill Burgh Halls Trust, a registered charity. The Trust operates the building for two principal functions:

• Event space – for heritage & art exhibitions, community activities and events as well as for private event hire.
• Business centre with business tenancies (providing the finances to support the overall operation)

Job overview:

The key role of the Operations Manager is the delivery of the Trust’s remit as a charity, social enterprise and cultural heritage organisation and developing and growing the charity both in terms of its social and cultural impact. The Operations Manager will report to the Trust board.

Responsibilities:

Strategic Leadership

• Work closely with the Board to ensure that MBHT has a long-term strategy and clear delivery plans relating to its objectives for social and cultural value.
• Provide strong, effective and visible leadership and drive in the delivery of MBHT’s strategic objectives.
• Lead and develop the MBHT operations team (staff and volunteers).
• Foster relationships within MBHT's stakeholders and maintain strategic alignment with sponsors, key partners and supporters.

Managing the Outputs of the Trust

• Space Hire Management – ensure the development and operation of optimal strategies, policies, pricing and operational management of space hire to optimise their value, balancing social value with economic value.
• Management of Volunteers – ensure the management and development of the volunteers to optimise their function and contribution and to allow MBHT’s volunteer programme to have a social value of itself.
• Merchandising Management – ensure the sourcing, display and selling of appropriate merchandise.
• Exhibition Management – stimulate, facilitate, support and develop a programme of appropriate exhibitions to vitalise the Halls and demonstrate its social and cultural value.
• Museum Collection Management – develop and implement a strategy to enhance the Maryhill Museum experience.
• Heritage & Community Event Management – ensure the maintenance of a lively programme of heritage, cultural and community events, leveraging network connections and available funding sources as much as possible.
• Development of strategic marketing and communications policies and specific campaigns, including the management of websites and social media.
• Collaborate with Building Facilities Manager in regard to the presentation of the building, seeking ways to enhance its visibility, accessibility and utility and otherwise to support the Trust’s objectives and its operations.
• Collaborate with Building Facilities Manager in regard to the utilisation of the caretaker(s) with respect to set-up and take-down of events, security during out-of hours operations etc.
• Manage the Premises Licence and secure and maintain a personal Liquor Licence to allow licensed events to operate within the Halls.
• Manage the event catering systems and processes to optimise outcomes for the event-hire business.

Financial and Funding

• Grow income from commercial sources to invest in an expanded social, cultural, heritage and arts programme.
• Ensure accurate financial accounting and management in all operations.
• Prepare budgets and management accounts for all operational activities.
• Pursue all appropriate funding sources to support development and implementation of operational activities.
• Collaborate with Building Facilities Manager to source funds for the building fabric justified on heritage, cultural or other grounds.

Governance and Risk

• Ensure full statutory compliance and best practice in relation to all operational activities.
• Ensure effective operation, maintenance and development of software and technology infrastructure in support of operations.
• Ensure optimal policies and procedures are in place for all operational activities.
• Diligently support the Board, ensuring transparent and timely reporting of progress against the business plan, changes/developments in the business environment, and management of governance and risk.
• Support the Board in the exercise of its legal, financial and other responsibilities, following Charity Commission requirements and current legislation.

Interested in applying? Send your CV along with a Covering Letter to chair@mbht.org.uk

Closing date: 12th January 2025

Job Types: Full-time, Permanent

Pay: £38,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 1 year (preferred)

Work Location: In person

Application deadline: 12/01/2025