Operations Manager

Job Overview

Operations Manager -

• Hours: Full time 37.5 hours per week
• Contract length: Secondment
• Location: Gatwick
• Grade: 8a + USH as worked on section 2.

Main duties of the job

The role

The Operations Manager is responsible for leading and managing a group of operational team leaders within their Operating Unit. They will be responsible for overseeing the delivery of all clinical and non-clinical KPIs within their teams, reporting to and acting on behalf of the Operating Unit Manager when required.

The Operations Manager is liable for providing clear direction to the operational team leaders to ensure that the local health economy needs are met, whilst maintaining a working knowledge of the constraints budget may place on this.

The Operations Manager is required to hold a Master's degree qualification or have equivalent experience in a relevant discipline of management and is required to be a registered Paramedic. Applicants are invited from both those staff who have undertaken the role as an acting operations manager and those who wish to consider the role as a next step.

Working for our organisation

South East Coast Ambulance Service NHS Foundation Trust has over 3,661 staff working across 110 sites in Kent, Surrey, and Sussex. Around 87 percent of our workforce is made up of operational staff – those caring for patients either face to face or over the phone at one of our three emergency dispatch centres where we receive 999 calls.

Our patients range from the critically ill and injured who need specialist treatment to those with minor healthcare needs who can be treated at home or in the community.

Our Services

We respond to 999 calls from the public, urgent calls from healthcare professionals, and provide NHS 111 services across the region.

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination. For patient-facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities, and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. The Trust guarantees an interview to candidates with disabilities who meet the essential criteria specified.

When completing the application, please use your name as it appears on your passport and ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old. The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work-related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason, we recommend completing your application as early as possible.