Operations Manager

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Birmingham Zoo Inc

Operations Manager

The Manager of Operations is responsible for ensuring that the Zoo is “ready for business” daily in order to provide a high quality, consistent guest experience. This position has oversight over the planning and management of the Zoo’s operations to include grounds and upkeep, rides and attractions, janitorial services, and parking lots, as well as overseeing safety and security. This position works closely with the Events team and cross-functional Zoo department teams to ensure client satisfaction and event success. The Manager of Operations leads a robust safety program and promotes the incorporation of an institutional culture of safety into all policies, procedures, meetings, planning efforts, and budgeting considerations in order to enhance safety and reduce the potential for accidents and incidents at the Birmingham Zoo, Inc. (BZI).