Operations Manager

Position: Operations Manager
Location: Bedford : MK43 9AA

Grade: RCS J
Scheduled Interview Date: 14th April.

DHL Supply Chain is a global leader in the logistics industry, dedicated to providing innovative solutions to our customers. We are committed to fostering a culture of safety, efficiency, and continuous improvement.

We are in search of a proactive and highly experienced Operations Manager to take full ownership and provide strong leadership for our home delivery network warehouse operations. In this pivotal role, you will be responsible for overseeing the daily activities of the warehouse, ensuring that all processes run smoothly and efficiently.

Your expertise will be crucial in driving operational excellence, optimizing workflows, and implementing best practices that enhance productivity and service quality. You will lead a diverse team, fostering a culture of collaboration and accountability while also ensuring that safety and compliance standards are met.

As an Operations Manager, you will play a key role in shaping the strategic direction of the warehouse, utilizing data-driven insights to make informed decisions that support our business objectives. Your leadership will not only influence the operational performance but also contribute to the overall success of our home delivery network.

If you are passionate about logistics and have a proven track record in warehouse management, we invite you to join us in this exciting opportunity!

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• An open-minded approach and committed to delivering continuous improvement initiatives that will enhance the experience for both DHL and our customers.
• Analyze and mitigate health and safety risks for associates, ensuring adherence to safety standards.
• Drive a Safety-First culture and lead continuous improvement initiatives.
• Maintain compliance with all relevant regulatory and legal obligations.
• Ensure effective communication of policies and practices across the operation.
• Implement security measures to protect personnel, assets, and customer products.
• Ensure adherence to work instructions and standard operating procedures.
• Develop and maintain training plans and quality management processes.
• Conduct regular performance reviews and drive continuous improvement programs.
• Lead operational performance reviews focusing on profitability and efficiency.
• Ensure achievement of customer KPIs and internal targets.
• Conduct regular performance reviews and coaching for direct reports.
• Identify opportunities for operational enhancements using First Choice tools.
• Engage employees in improvement activities and environmental initiatives.
• Foster an engaging culture through regular communication and recognition.
• Lead talent development and succession planning initiatives.

WHAT DO WE NEED FROM YOU?

• Strong operational knowledge of logistics and warehousing.
• Experience in managing large teams with a focus on safety and compliance.
• Customer-facing with a service-oriented mindset.
• Familiarity with working within a unionised environment is advantageous.
• Proven ability to build trust with excellent people skills.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company car or car allowance
• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more.

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

Please be aware that interviews are provisionally scheduled to take place on 14th April. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.